Teddy Hernandez
Hercules,CA
Summary
Dynamic Security Manager with extensive experience at Intervention Patrol, adept at developing comprehensive security protocols and enhancing incident response. Proven track record in risk assessment and conflict de-escalation, ensuring safety and compliance. Skilled in CCTV surveillance and report writing, fostering strong relationships with law enforcement to improve overall site security.
Overview
29
29
years of professional experience
Work History
Security Officer
Pacwest Security
11.2024 - Current
- Monitored premises for security breaches and suspicious activities.
- Assisted in maintaining safety protocols and emergency procedures.
- Conducted routine patrols to ensure a secure environment.
- Reported incidents and anomalies to supervisory staff promptly.
- Supported access control measures for restricted areas and events.
- Collaborated with law enforcement during emergency situations as needed.
- Provided assistance to visitors, enhancing overall site security awareness.
- Participated in training sessions on safety regulations and security practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Manager
Intervention Patrol
09.2015 - 04.2023
- Developed and implemented security protocols to enhance site safety and incident response.
- Conducted regular risk assessments to identify vulnerabilities and recommend mitigation strategies.
- Managed scheduling and deployment of security personnel to ensure optimal coverage across all locations.
- Trained staff on emergency procedures and conflict resolution techniques to improve overall preparedness.
- Collaborated with local law enforcement to coordinate responses to security incidents and emergencies.
- Oversaw investigation of security breaches, documenting findings, and implementing corrective actions as necessary.
- Analyzed incident reports to identify trends and develop proactive measures for risk reduction.
- Led team meetings to communicate updates, reinforce procedures, and promote a culture of safety among staff.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept team compliant with security protocols and appearance standards.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Coordinated protective service operations with other emergency response agencies.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Customized security training programs to address specific needs and vulnerabilities within organization.
- Conducted regular security audits to identify vulnerabilities and recommend corrective actions.
- Negotiated contracts with security vendors, securing high-quality services and equipment within budget constraints.
- Mentored junior security staff, providing guidance and support to build skilled and motivated security team.
Lieutenant
Personal Protective Services
04.2012 - 09.2014
- Monitored security operations, ensuring compliance with safety protocols and regulations.
- Conducted risk assessments to identify vulnerabilities and recommend improvements.
- Coordinated training sessions for staff on emergency response procedures and safety measures.
- Assisted in developing security plans tailored to client-specific needs and environments.
- Implemented incident reporting systems, enhancing communication and response times.
- Oversaw daily security operations, mentoring junior staff on best practices and policies.
- Streamlined workflow processes to improve efficiency in incident management response activities.
- Led initiatives to enhance overall safety standards, resulting in improved client satisfaction ratings.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Provided thorough training to junior deputies, fostering professional growth and skill development.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored criminal activity in community to identify suspicious activity.
- Responded to emergency calls to provide assistance to citizens in need.
- Checked vehicle equipment for proper functioning prior to use.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Manager
AT&T
11.1996 - 11.2010
- Developed and implemented training programs to elevate team performance and operational efficiency.
- Analyzed customer feedback data to drive process improvements and optimize service delivery.
- Coordinated with stakeholders to align business objectives with operational initiatives, ensuring strategic goals were met.
- Led cross-functional teams to enhance customer service strategies and improve client satisfaction.
- Managed budget allocation for departmental projects, improving resource utilization and cost-effectiveness.
- Facilitated regular performance reviews, fostering a culture of continuous improvement and accountability within the team.
- Spearheaded initiatives to streamline workflows, resulting in increased productivity across multiple departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Encinal High School
Alameda, CASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- FLUENT IN LANGUAGE
- Visitor tracking
- Electronic surveillance
- Document management
- Staff management
- Stationary surveillance
- Security equipment operation
- Metal detector operation
- Dispatch
- Crime prevention methods
- Report generation
- Operations management
- Security systems
- Asset protection
- Alarm monitoring
- Shift work experience
- Entrance control
- Interior and exterior patrol
- Access badge distribution
- High level of integrity
- Identification verification
- Premises patrol
- Investigative skills
- Checkpoint management
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- Reporting skills
- ID verification
- Event security
- Patrol techniques
- Keen observer
- Security operations experience
- Perimeter security
Timeline
Security Officer
Pacwest Security
11.2024 - Current
Security Manager
Intervention Patrol
09.2015 - 04.2023
Lieutenant
Personal Protective Services
04.2012 - 09.2014
Manager
AT&T
11.1996 - 11.2010
High School Diploma -
Encinal High School