Goal-driven and skilled individual offering over 10 years of management. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
20
20
years of professional experience
Work History
Ramp Service Agent
United Airlines
09.2022 - Current
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Safely operated various types of equipment such as conveyor belts, cargo loaders and tugs.
Participated in ongoing training programs to stay current on industry regulations and best practices.
Connected electrical power unit and hoses to aircraft.
Deiced aircraft before takeoff for safety during inclement weather.
Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
Executive Chef
Temecula Valley Winery Management
04.2014 - 01.2021
Developed kitchen staff through training, disciplinary action, and performance reviews.
Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
Oversaw business operations, inventory control, and customer service for restaurant.
Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
Maximized profitability by effectively managing food costs through portion control and minimizing waste.
Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
Trained and managed kitchen personnel and supervised related culinary activity.
Team Leader
United States Army
10.2004 - 12.2012
Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Worked with team to identify areas of improvement and devised solutions based on findings.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Promoted high standards through personal example to help each member understand expected behaviors and standards.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.