Experienced leader and visionary with a track record of assisting business executives in successful fundraising ventures. Skilled at managing and cultivating relationships with vendors to ensure smooth operations and achieve optimal outcomes. Committed to enhancing efficiency, maximizing performance, and expanding client bases for sustainable growth.
Overview
17
17
years of professional experience
Work History
Chief Operations Officer
Morningstar Children and Family Services
01.2024 - Current
Developing actionable business strategies, objectives, and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO
Deliver strategic and practical advice for security operations at client locations.
Established strong partnerships with external stakeholders to enhance corporate reputation.
Manage activities and decisions on the day-to-day operations that provide core community services which include both physical and mental health programs, to children, youth, and families
Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
Oversee and coordinates program efforts to ensure a team-driven process involving caregivers, youth, families, and community services working together to develop, implement, and provide quality services for staff, state agency partners, stakeholders, and shareholders
Spearheaded design and implementation of security access control systems for various clients.
Accelerated product development cycles through efficient project management techniques.
Behavior/Parent Aid Specialist
Project Family LLC
05.2022 - Current
Responsible for providing a safe, structured therapeutic environment, implementing model of care that is appropriate, always maintaining identified competencies
To Plan and implement training and professional development programs to include mental health needs that promote growth and development of children and youth, and all caretakers involved
Responsible for implementing all clients individual plan of care, according to defined protocol and communicating effectively with parents, peers, supervisors, and visitors, while maintaining confidentiality of children and families in treatment
Address family dynamic to decrease interpersonal conflict and dysfunctional behaviors
Adhere to all HIPAA, and Mandated reporting guidelines according to the state of Georgia and DFCS
Helped meet changing demands by recommending improvements to business systems or procedures.
Operations Director
Humane Society of Northeast Georgia
12.2022 - 01.2024
Responsible for the daily supervision of all facility departments, assuring that proper policies and procedures are followed
Recruited and hired top talent by selecting qualified individuals to maximize profitability.
Help build, establish, and maintain alliances with community organizations, agencies and vendors
Reviewed financial and operational reports on regular basis to make effective decisions.
Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
Family Teacher
Boys Town
04.2014 - 10.2016
Provide emotional support utilizing praise, positive feedback, affection, and empathy to build one’s self-confidence and respect
Display and teach parenting, family and relationship skills to youth, legal guardians, and caretakers to create family engagement
Use rational problem-solving techniques to teach youth critical thinking skills, assist with behavioral and mental health problems, counsel through personal issues, and provide crisis intervention
Manage the daily operating schedule of the home; assist with youth transportation needs, and overall household upkeep
Youth & Community Outreach Director
Salvation Army
06.2007 - 03.2014
Provide transitional services for youths in the areas of education, life skills and career/employment
Planned and implemented comprehensive training and professional development programs which promoted age-appropriate growth and development for all children and youth involved with Salvation Army and its policies
Maintain interagency linkages and cooperative relationships among collateral agencies through collaborative community projects and attendance at interagency meetings
Participates in staff meetings, supervisory sessions, and agency staff meetings as well as ongoing training and personal skill development
Participated in community events to promote services and engage with public.
Established effective communication channels between staff members, volunteers, partner organizations, and communities served by organization.
Assessed community needs and identified resources for social and community service programs.
Partnered with local organizations to expand access to social and community services.
Education
Master of Arts - Public Administration
Strayer University
Augusta, GA
09.2024
Bachelor of Arts - Business Administration f/HR Management
Strayer University
Augusta, GA
11.2021
Skills
Customer Service
Organizational Leadership
Operational Excellence
Operations Management
General management and administration
Business Development
Relationship Building
Interpersonal Communication
Staff Development
Multi-site operations
Timeline
Chief Operations Officer
Morningstar Children and Family Services
01.2024 - Current
Operations Director
Humane Society of Northeast Georgia
12.2022 - 01.2024
Behavior/Parent Aid Specialist
Project Family LLC
05.2022 - Current
Family Teacher
Boys Town
04.2014 - 10.2016
Youth & Community Outreach Director
Salvation Army
06.2007 - 03.2014
Master of Arts - Public Administration
Strayer University
Bachelor of Arts - Business Administration f/HR Management
Family Service Worker Specialist-Adoption Specialist at Arkansas Department of Human Services Division of Children & Family ServicesFamily Service Worker Specialist-Adoption Specialist at Arkansas Department of Human Services Division of Children & Family Services
Deputy Communications Director at Louisiana Department of Children and Family ServicesDeputy Communications Director at Louisiana Department of Children and Family Services