Theodros Kelemwork
Alexandria,VA
Summary
Results-driven executive with over 20 years of experience in leadership, international business development, and strategic planning. Proven track record in managing global operations, developing training programs, and leading diverse teams to achieve organizational goals. Expertise in fostering partnerships, optimizing operational efficiency, and driving growth in competitive markets. Skilled in customer service, soft skills training, and curriculum development.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Youth/Associate Pastor and Teacher
INTERNATIONAL ETHIOPIAN EVANGELICAL CHURCH / VICTORY BIBLE COLLEGE
09.1998
- Organized and managed youth ministry and church activities
- Assisted the Senior Pastor, managed budgets, and recruited ministry workers.
The African Reviewing Commissioner
TRANSWORLD ACCREDITING COMMISSION INTERNATIONAL
12.2008 - Current
- Led evaluations of applicant institutions, conducting thorough site visits
- Assessed educational materials, governance, and policies to provide comprehensive reports.
Founder, Trainer, and Consultant
GLOBAL CUSTOMER SERVICE INSTITUTE (formerly MOTIVATIONAL TODAY)
07.2008 - Current
- Directed day-to-day operations, overseeing customized training and curriculum development for soft skills
- Led coaching and training initiatives for organizations, enhancing employee productivity and satisfaction
- Established and maintained partnerships with major clients including ICATT Consulting Inc, Amtrak, Etisalat, and Dubai Civil Aviation Authority
- Spearheaded workshops and guest lectures, driving continuous professional development.
International Business Development Director, Trainer, and Consultant
MANAGEMENT CONCEPTS via ICATT CONSULTING
05.2013 - 01.2022
- Directed international marketing strategies, set strategic goals, and managed overseas teams
- Developed and maintained a partner network for service delivery and sales in targeted regions
- Onboarded and managed new international clients, optimizing operational effectiveness
- Collaborated with Amtrak to develop and implement a comprehensive customer service program.
Trainer and Consultant
ETISALAT ACADEMY
03.2013 - 01.2015
- Delivered soft skills training on short-term contracts in Dubai and Afghanistan
- Managed the production and delivery of course materials, ensuring high standards
- Conducted courses in Time Management, Emotional Intelligence, and Leadership Development.
Lecturer
LIFE CHRISTIAN UNIVERSITY
09.2004 - 07.2008
- Developed and delivered innovative curricula, managing student records and online functions
- Conducted assessments and provided academic guidance to students.
Lead Jewelry Sales Associate
SERVICE MERCHANDISE
07.1993 - 07.1998
Manager
THE GROVE
07.1990 - 09.1993
Education
Specialization Certificate - Organizational Leadership
Northwestern University
06.2024
Master’s - Theology
Life Christian University
01.2007
Bachelor’s - Theology
Life Christian University
01.2005
Diploma - Theology
R.B.T College
01.1997
Skills
- MS Office Suite
- Web Design
- Adobe Photoshop
- CorelDraw
- Adobe Premiere Pro
Certification
- Leaders of Learning, Harvard University via HarvardX
- Training and HR Development, University of California Irvine
- International Organizations Management, University of Geneva
- Project Management, MAVO Institute
- Customer Relationship Management (CRM), Hewlett-Packard HP Learning
- Corporate Management, Alison Online
Publications
- Media Maniac: Examines the impact of media violence on children’s behavior and psychological development.
- The Golden Keys for Outstanding Customer Experience: Explores enhancing customer service through personalized interactions.
- Ted’s Motivation: 21 Years of Personal Inspiration: Shares insights into self-improvement and leadership.
Timeline
International Business Development Director, Trainer, and Consultant
MANAGEMENT CONCEPTS via ICATT CONSULTING
05.2013 - 01.2022
Trainer and Consultant
ETISALAT ACADEMY
03.2013 - 01.2015
The African Reviewing Commissioner
TRANSWORLD ACCREDITING COMMISSION INTERNATIONAL
12.2008 - Current
Founder, Trainer, and Consultant
GLOBAL CUSTOMER SERVICE INSTITUTE (formerly MOTIVATIONAL TODAY)
07.2008 - Current
Lecturer
LIFE CHRISTIAN UNIVERSITY
09.2004 - 07.2008
Youth/Associate Pastor and Teacher
INTERNATIONAL ETHIOPIAN EVANGELICAL CHURCH / VICTORY BIBLE COLLEGE
09.1998
Lead Jewelry Sales Associate
SERVICE MERCHANDISE
07.1993 - 07.1998
Manager
THE GROVE
07.1990 - 09.1993
Specialization Certificate - Organizational Leadership
Northwestern University
Master’s - Theology
Life Christian University
Bachelor’s - Theology
Life Christian University
Diploma - Theology
R.B.T College