Teddy LaChappelle
Port Townsend,WA
Summary
Skilled Front of House Manager with strong track record in restaurant and Bar operations and a passion for customer service and team building. Resourceful and hardworking with excellent attention to detail and strong leadership skills. Always looking to keep work environment pleasant while implementing high standards by leading by example.
Overview
11
11
years of professional experience
Work History
Bartender
Port Townsend Brewing Company
04.2023 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Placed product orders to serve the teams needs.
- Booked bands to play in the summer.
Front of House Manager
The Anchor
10.2021 - 11.2022
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Designed the bar layout to maximize efficiency and make the work environment easy to navigate.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Ordered all product for front of house needs.
- Scheduled and coordinated over 80 events including, rock shows, drag shows, birthday parties, bachelorette parties and class reunions.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Created and maintained fair schedules for all employees.
Lead Bartender/Server
Alchemy Bistro And Wine Bar
06.2021 - 11.2022
- Prepared new garnishes, juices and other perishables daily.
- Created unique cocktails for special events.
- Used POS system to input orders, create checks and issue receipts.
- Matched wines with menu items and guest preferences.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Picked up food in kitchen and delivered to guests according to established protocols.
Bartender
The Inbetween
11.2021 - 08.2022
- Talked easily with patrons to build rapport and earn repeat business.
- Created unique cocktails for special events.
- Helped design the craft cocktail menu using a variety of liquor and mixers.
- Crafted in-house made syrups, tinctures and specialty bar ingredients.
- Upsold customers from shelf to premium brands to help boost sales.
- Met customer, business operations and server needs with minimal errors or delays.
- Studied during and after my shift on all liquor inventory to supply customers with informed service.
Bar Manager
Taps at The Guardhouse
06.2019 - 10.2020
- Interviewed, hired and trained staff to makes sure all employees were set up for success and qualified for the job.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored cash intake to reduce discrepancies.
- Reorganized bar stations to streamline service flow.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Poured wine, beer and cocktails for patrons.
- Served food and worked the floor when covering employees.
Bar Manager
The Uptown Pub
07.2013 - 04.2018
- Hired and trained all staff.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored cash intake to reduce discrepancies.
- Completed payroll and the books when the owner was out of town.
- Monitored patron alcohol consumption to encourage safety.
- Occasionally ran bar errands in Silverdale to pick up beer, cigarettes and bar necessities.
- Covered bar shifts and/or stepped in on a whim when back up was necessary to make sure bar staff was supported.
Education
High School Diploma -
Everett High School
Everett, WA06.2010
Peninsula College
Port Angeles, WAEverett Community College
Everett, WAWestern Washington University
Bellingham, WASkills
- Employee training
- Leading a team during busy business hours
- Ordering product for the business so that supply never runs out
- Monitoring Customer alcohol consumption levels
- Service-oriented mindset
- Team management
- Customer relations
- Wine and liquor expertise
- Outgoing personality
- Proficient in mixology
- Marketing and sales experience
- Health codes compliance
- Creating a welcoming environment
- Team player attitude
- Strong multitasking
- Highly reliable
- Customer service
Timeline
Bartender
Port Townsend Brewing Company
04.2023 - 12.2024
Bartender
The Inbetween
11.2021 - 08.2022
Front of House Manager
The Anchor
10.2021 - 11.2022
Lead Bartender/Server
Alchemy Bistro And Wine Bar
06.2021 - 11.2022
Bar Manager
Taps at The Guardhouse
06.2019 - 10.2020
Bar Manager
The Uptown Pub
07.2013 - 04.2018
Peninsula College
Everett Community College
Western Washington University
High School Diploma -
Everett High School
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