Teddy Matthews
Spanaway,WA
Summary
Dedicated professional with a solid background in high-volume office environments, delivering exceptional clerical and operational support for professionals. Highly organized and detail-oriented, adept at managing office supplies, paperwork, and project needs. Friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
9
9
years of professional experience
Work History
Customer Service Lead - Adoptions & Receiving
The Humane Society for Tacoma & Pierce County
Tacoma, WA
05.2024 - Current
- Responsible for oversight for training of all new staff and volunteers in the department.
- Responsible for scheduling the staff within the department and ensuring adequate staffing coverage at all times.
- Maintain full knowledge of responsible pet guardianship, animal care, and local ordinances to assist customers with inquiries as necessary.
- Assists staff and volunteers in situations requiring immediate problem solving.
- Provides extraordinary customer service to clients, co-workers, Animal Control Officers, and volunteers.
- Receive owner-surrendered and stray animals from the public. Charge accurate fees and ensure relevant information and history is collected and entered in Chameleon and/or Vend.
- Ensure all incoming animals have a routine exam and receive intake protocol items (microchips, dewormer, vaccines, etc.), as per departmental protocols. Immediately advise the vet department of any new arrivals and alert veterinary staff of any concerns related to illness or injury.
Program Manager - Continuing Education Program
Washington State Bar Association
Seattle, WA
10.2021 - 04.2024
- Oversees the control room on the day of the webcast, including troubleshooting technical issues and advising on final decisions on faculty placement, shot selection, audio levels, etc.
- Manages the technical needs of faculty. In the absence of an Education Programs Lead, resolves on-site day-of issues related to faculty, audience, and length of program to ensure WSBA-CLE's obligations as a preferred CLE provider are met.
- Assist Digital Product Specialist with editing audio and video recorded seminars, media backup and quality assurance, verifying run times for every audio/video product, and uploading content to content delivery networks for distribution.
- Serve as advisor and consultant on technical production, format, faculty presentation best practices, placement of faculty, audience, and presentation materials, event flow, and how decisions impact the online educational experience. This may include meetings or phone conferences with faculty and other staff to review program format, discuss best practices and expectations, and coach faculty on presentation skills for online audiences. Prepares collateral material (PowerPoint slides, hypotheticals, survey questions) by translating course material into media-accessible content for online attendees.
- Deliver programs to be webcast from venues other than the CLE Conference Center/webcasting studio as assigned, including interface with technical support staff at offsite venues to ensure uninterrupted, high-quality webcasts.
Administrative Assistant
Twenty Two Group
Seattle, WA
02.2016 - 10.2021
- Provides general administrative and clerical support, including but not limited to mailing, scanning, faxing, and copying, to the CEO and Executive Team.
- Maintain an electronic and physical filing system in an organized and efficient manner.
- Maintains records retention policy and adherence to the policy across all levels of the organization.
- Open, sort, and distribute incoming correspondence with a high level of confidentiality.
- Manage general Outlook calendars for the CEO and Executive Team.
- Maintain inventory of general office supplies for the entire organization.
- Schedule and coordinate meetings, appointments, and travel arrangements for the CEO and Executive Team.
- Prepare and modify documents, including written correspondence, reports, drafts, memos, and emails.
Education
High School Diploma -
Piper High School
Fort Lauderdale, FLBachelor of Science - Graphic Design
Full Sail University
Winter Park, FLSkills
- Scheduling
- Calendar Management
- Database Management
- Meeting planning
- Data Analysis
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Graphic and Media Design
- Graphic Design
- Animal Handling
- Effective customer communication
- Customer service and assistance
- Euthanasia Assistance
Timeline
Customer Service Lead - Adoptions & Receiving
The Humane Society for Tacoma & Pierce County
05.2024 - Current
Program Manager - Continuing Education Program
Washington State Bar Association
10.2021 - 04.2024
Administrative Assistant
Twenty Two Group
02.2016 - 10.2021
High School Diploma -
Piper High School
Bachelor of Science - Graphic Design
Full Sail University
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