Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.
Overview
17
17
years of professional experience
Work History
Senior Manager
Procure Analytics
Atlanta
05.2022 - Current
Leads a team of 5 Implementation Managers and directed 176 projects worth $319M in gross revenue
Managed an implementation for a leading food manufacturer ($5,4B annual revenue), increasing monthly gross revenue by 89% and realizing $1M in annual savings
Acted as the PMO for a consumer goods company ($1.4B annual revenue), leading an MRO consolidation/rationalization initiative that reduced SKUs from 27 to 6 and yielded $417k in annual savings
Led 31 large-scale projects for new clients across diverse industries, totaling $104M
Established 17 formal process improvement procedures, increasing onboarding efficiency, speed to gross revenue, and savings realization
Created and integrated an implementation project plan for all programs using project management software, giving internal teams/leadership visibility of 176 projects worth $319M in gross revenue.
Implementation Manager
Procure Analytics
Atlanta
11.2019 - 04.2022
Introduce new members to process improvements in procuring MRO supplies and obtaining value from program
Main point of contact to lead client through implementation process
Work with key stakeholders to ensure adoption of the program
Coordinate with four internal teams to ensure proper resources and coverage is always available
Work with Senior Leadership to map out new processes for the team
Work with new team members to help onboard within the first 90 days
Ensure KPIs are being achieved.
Implementation Consultant
Tyler Technologies
Atlanta
02.2019 - 10.2019
Identified & understand client’s business processes and configured applications based on business needs
Main point of contact to lead client through implementation process
Assured client satisfaction and successful implementation
Identify and report software gaps
Proof and analyze data conversions
Continuously evaluate implementation and training procedures and make improvements
User documentation created when required.
Regional Manager, Services
Best Buy
Atlanta
09.2015 - 01.2019
Multi-unit management role, covering a large geographical area
26 direct reports
Responsibilities: P&L Management, Hiring, Training & Employee Development
Inherited a team ranked in the bottom 10% in the company and successfully improved performance to top quartile of the company
Monthly trainings for market staff and store personnel on effective sales-fulfillment practices
Oversaw service, installation, repair and delivery in a territory exceeding $1B in revenue
Designed and launched a highly successful leadership development series
Managed the complexities of a highly mobile workforce including in home services, scheduling, client satisfaction, productivity