Teddrick Smith
Greensboro,NC
Summary
Forward-thinking team leader with 10 years of hotel experience skilled at operating departments efficiently to meet goals. Experienced in hotel sales, revenue, housekeeping, and accounting management. Looking for a new challenge.
Overview
5
5
years of professional experience
Work History
Regional Director of Operations
Wingate and Days Inn by Wyndham and Best Western P
09.2022 - Current
- Standardized operational procedures across all locations to ensure consistency in quality and performance.
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Restaurant General Manager
Pizza Hut
05.2022 - 09.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
ASSISTANT HOTEL MANAGER
BEST WESTERN PLUS- GREENSBORO, NC
12.2021 - 05.2022
- Created strategies to increase revenue and group sales
- Managed housekeeping duties
- Managed front desk employees
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
OPERATION MANAGER IN TRAINING FOR BRP PROPERTIES
HOME 2 SUITES- GREENSBORO, NC
01.2021 - 11.2021
- Enhanced team performance by implementing effective training strategies and management techniques.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
TASK FORCE ASSOCIATE FOR BPR PROPERTIES
HOME 2 SUITES AND HAMPTON INN- STATESBORO, GA
05.2021 - 07.2021
- Trained and assisted front desk and housekeeping staff.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Assisted with daily hotel operations
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
NIGHT AUDITOR FOR BRP PROPERTIES
Hilton Hotel, Airport - Greensboro, NC
09.2019 - 05.2021
- Implement training to improve knowledge base of staff and used cross-training methods to maintain productivity during employer absences
- Managing inventory
- Prepare and sustain breakfast
- Conduct bellman, houseman, laundry, and housekeeping duties
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Bachelor of Science - Business Administration- Management
University of North Carolina At Greensboro
Greensboro, NC05.2022
Skills
- Inventory control
- Rev IQ, Infor Knowledge
- Revenue/Sales management
- Renovation management
- Software Knowledge ( Opera Cloud, SynXis PM/Property HUB, Jonas Chorum)
- Daily Hotel Operations
- Operational Efficiency
- Conversational in Spanish
Timeline
Regional Director of Operations
Wingate and Days Inn by Wyndham and Best Western P
09.2022 - Current
Restaurant General Manager
Pizza Hut
05.2022 - 09.2022
ASSISTANT HOTEL MANAGER
BEST WESTERN PLUS- GREENSBORO, NC
12.2021 - 05.2022
TASK FORCE ASSOCIATE FOR BPR PROPERTIES
HOME 2 SUITES AND HAMPTON INN- STATESBORO, GA
05.2021 - 07.2021
OPERATION MANAGER IN TRAINING FOR BRP PROPERTIES
HOME 2 SUITES- GREENSBORO, NC
01.2021 - 11.2021
NIGHT AUDITOR FOR BRP PROPERTIES
Hilton Hotel, Airport - Greensboro, NC
09.2019 - 05.2021
Bachelor of Science - Business Administration- Management
University of North Carolina At Greensboro
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