Teddy A. Johnson
Mobile,AL
Summary
Experienced Revenue Cycle Professional with 21 years in the healthcare industry, specializing in building and maintaining strong client relationships. Skilled in identifying client needs, implementing strategic improvement plans, and leveraging IT tools to deliver clear ROI. Proven track record in managing client accounts, leading teams to deliver timely solutions, and enhancing client satisfaction. Proficient in ensuring seamless client onboarding, and providing exceptional client support.
Overview
22
22
years of professional experience
Work History
Senior Manager, RCM Integration
Gastro Health
09.2022 - Current
- Managed integration of RCM software and systems, including electronic health records (EHR), billing systems, automation/RPA, and revenue analytics tools
- Identified opportunities for process improvement and efficiency within the revenue cycle
- Led a team of integration specialists, providing guidance and support in system integration projects
- Collaborated with software vendors and IT partners to ensure seamless integration of RCM systems and troubleshoot any technical issues
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Implemented and developed operational standards, policies and procedures
Implementation Success Owner
OLIVE AI
06.2021 - 08.2022
- Worked with multiple healthcare systems to implement revenue cycle automation products
- Consulted with customers to assess needs and propose optimal solutions
- Acted as main point of contact to customers during automation implementation phase, coordinating with customer and internal teams through detailed automation build, testing and go live
- Worked closely with automation engineering teams to align scope, technical mapping, and business requirements
- Formulated strategies for achieving project objectives and identified steps necessary to successfully achieve project milestones
Implementation Project Manager
TRUBRIDGE
11.2019 - 01.2021
- Managed and coordinated the implementation of TruBridge AR management services for multiple client facilities concurrently
- Worked with multiple EHR platforms to ensure seamless implementation of services
- Managed project scope and tracked project status, plans, issues, timelines, and action items
- Worked with hospital patient access, charging, coding, and payment posting areas to implement best practices thereby maximizing clean claim rates and reducing turnaround times
- Tracked KPIs to verify declining AR and improved cash flow post-implementation.
Revenue Cycle Consultant
TRUBRIDGE
09.2018 - 11.2019
- Worked with multiple facilities to improve revenue cycle processes and workflow
- Restructured receipt posting processes to utilize electronic remit posting and to balance daily
- Improved claim follow-up processes to drive down aged AR
- Established written processes for patient access to increase accuracy and improve point-of-service cash collections
- Implemented plan to reduce DNFB to industry standard, which significantly improved cash flow
Revenue Cycle Manager
TRUBRIDGE
03.2006 - 09.2018
- Collaborated with patient access, HIM, and finance departments of client facilities to maximize cash and minimize outstanding accounts receivable
- Oversaw billing, collections, receipt posting, denial management and contract management for multiple client facilities
- Produced weekly analytics and reporting
- Held weekly conference calls with Chief Financial Officers and relevant facility staff to discuss trends and opportunities for improvement
- Successfully implemented processes to decrease billing turnaround time
- Forecasted monthly cash and analyzed costs
- Periodically visited client facilities to maintain relationships and ensure customer satisfaction
- Managed over 20 staff members
ImageLink PACS Technical Support Representative
CPSI
06.2005 - 03.2006
- Assisted client facilities with technical issues including study fixes, backup, and network problems
- Collaborated with radiologists and other facility staff to ensure system optimization
- Traveled to various facilities to install PACS systems
- Constructed PACS servers and installed operating systems and necessary software
- Performed Microsoft SQL Server queries as necessary to extract data and configured Cisco switches
Financial Software Support Representative
CPSI
09.2002 - 06.2005
- Responsible for implementation and training of financial software in healthcare facilities
- Trained all levels of hospital staff on software applications including General Ledger, Accounts Payable, Accounts Receivable, Budgeting, Fixed Assets Depreciation, and Health Information Management
Education
Bachelor of Science - Accounting and Management Information Systems
The University of Southern Mississippi
Hattiesburg, MS05.2002
Skills
- Process Improvement
- Revenue Cycle Analysis
- Consulting
- Cross-Functional Communication
- Data-Driven Decision-Making
- Project Management
- Benchmarking
- Automation and RPA
- Microsoft Excel and Office Suite
- KPI Development
- Data Analytics
- Billing and Cash Flow Optimization
- Denial Management
- HFMA MAP Keys
- Contract Management
- HIPAA Privacy Rules
- Project Management Software
- AR Management
- Cost Analysis
Timeline
Senior Manager, RCM Integration
Gastro Health
09.2022 - Current
Implementation Success Owner
OLIVE AI
06.2021 - 08.2022
Implementation Project Manager
TRUBRIDGE
11.2019 - 01.2021
Revenue Cycle Consultant
TRUBRIDGE
09.2018 - 11.2019
Revenue Cycle Manager
TRUBRIDGE
03.2006 - 09.2018
ImageLink PACS Technical Support Representative
CPSI
06.2005 - 03.2006
Financial Software Support Representative
CPSI
09.2002 - 06.2005
Bachelor of Science - Accounting and Management Information Systems
The University of Southern Mississippi
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