Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Professional Bus Operator
Culver City Transportation
11.2023 - Current
Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Operations Assistant
KMK Management Company
06.2018 - 10.2023
Provided exceptional customer support, leading to increased client retention and loyalty.
Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Followed up on delinquent tenants and coordinated collection procedures.
Infantryman (11B)
United States Army
03.2009 - 06.2015
Established strong communication channels within the team to ensure clear understanding of objectives and expectations.
Assisted superiors in evaluating soldier performance and providing valuable feedback for improvement initiatives.
Developed tactical plans for successful mission execution in various environments and situations.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Office Manager
AARP NY Sales & Marketing
02.2001 - 11.2008
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed and motivated employees to be productive and engaged in work.