Figma
Hi, I’m
Teddy Le
UX Designer
San Antonio,TX
Summary
A strong, independent woman, with a diverse education background and years of experience in understanding and catering to people's needs, who is ready to embark on her journey as a UX/UI designer.
Overview
6
years of professional experience
7
years of post-secondary education
2
Languages
Work History
Infinity NailsSan Antonio, TX
Nail Artist
06.2021 - Current
Job overview
- Specialized in acrylic nails and nail art
- Responded to customer requests and concerns about nail enhancement and nail art
- Communicated effectively with customers about nail services
- Worked with customers to understand needs and provide excellent service.
Wynn Nail BarSan Antonio, TX
Nail Artist
12.2020 - 05.2021
Job overview
- Specialized in acrylic nails and nail art
- Responded to customer requests and concerns about nail enhancement and nail art
- Communicated effectively with customers about nail services
- Worked with customers to understand needs and provide excellent service.
Alpha Nails SpaSan Antonio, TX
Small Business Owner
01.2017 - 06.2020
Job overview
- Promoted business via social media to generate leads and maximize brand identity.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Frequently studied market to keep abreast of new industry trends.
- Built loyal account base and long-term business relationships with customers.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Determined best courses of action for company based on regional market trends and demands.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased revenue by 800% by establishing goals, overseeing performance and mentoring staff.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Provided exceptional customer service to customers.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
American NailsSan Antonio, TX
Nail Technician
10.2015 - 12.2016
Job overview
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Cleaned and sanitized tools and equipment before each client.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Education
University of EducationVietnam
Bachelor of Arts from Teaching English As A Second Language (ESL)
08.2011 - 05.2015
San Antonio CollegeSan Antonio, TX
Associate of Arts from Business Administration
01.2016 - 05.2018
The University of Texas At San AntonioSan Antonio, TX
Certificate of Completion from UX/UI Design Bootcamp
09.2021 - 02.2022
Skills
UX Design
User Interface (UI) design
User Research
Organization and Time Management
Active Listening
Self-Motivated
Flexible and Adaptable
Planning and Coordination
Decision Making
Attention to Detail
Team Work
Customer Service
Web application development
Mobile application development
Collaboration
Wireframing and Prototyping
Comunication
Coding
Analytics
Software
Miro
InVision
Adobe XD
Git Hub
Visual Studio Code
Interests
- Cats
- Music
- Wine
Timeline
The University of Texas At San Antonio
Certificate of Completion from UX/UI Design Bootcamp
09.2021 - 02.2022
Nail Artist
Infinity Nails
06.2021 - Current
Nail Artist
Wynn Nail Bar
12.2020 - 05.2021
Small Business Owner
Alpha Nails Spa
01.2017 - 06.2020
San Antonio College
Associate of Arts from Business Administration
01.2016 - 05.2018
Nail Technician
American Nails
10.2015 - 12.2016
University of Education
Bachelor of Arts from Teaching English As A Second Language (ESL)
08.2011 - 05.2015