Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Teddy Marcelle

South Oropouche

Summary

Highly driven Information Technology Specialist with a track record of delivering consistent and professional contributions in the Networking and IT Operational industry. Aiming to leverage my experience in the Cybersecurity sector to further excel in the IT field.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant IT Officer

Carnival Cruise Lines
Miami, FL
04.2022 - Current
  • Responsible for running regular checks on network and data security to be up to the highest company's standard, works on identifying and acting on opportunities to improve and upgrade software and systems onboard.
  • Provided technical assistance to users with hardware and software issues.
  • Resolved customer complaints regarding IT services in a timely manner.
  • Ensured compliance with applicable laws governing data privacy, storage and use of information technology resources.
  • Evaluated emerging technologies for potential application within organization's environment.
  • Coordinated with vendors for procurement of hardware and software solutions at best prices available in market.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Trained newly hired Assistant IT Officers when needed.
  • Performed troubleshooting on all hardware, software, networking components and peripherals.
  • Managed IT projects from conception through completion.
  • Installed and maintained computer systems, networks, and servers.
  • Assisted in developing policies for the secure use of IT systems by staff members.
  • Completed monthly Ship Database reports of all servers and Intermediate Distribution Frames across the entire ship. Ensured they were all working according to the company's standards.
  • Conducted research on current industry trends related to information technology management.
  • Monitored and reported the status of satellite and Starlink services. Provided assistance with vendors whenever issues occurred.
  • Procured IT resources for strategic and operational computing requirements.
  • Met with users, vendors and technicians to determine computing requirements.
  • Maintained knowledge of advances in information technology systems and applications.
  • Analyzed workflows and established priorities for daily operations.
  • Examined metrics and prepared IT project progress reports.
  • Monitored system performance to ensure proper operation of the network and security protocols.
  • Managed backup, user account and helpdesk systems.
  • Monitored server performance metrics, such as CPU utilization and memory usage, to identify any anomalies or bottlenecks.
  • Performed Ship Drydocks and New Ship Build Startup Projects.
  • Maintained close connection with project personnel to quickly identify and resolve problems.

IT Consultant

Repsol Exploración Tobago Limited
Trinidad, Port-of-Spain
06.2021 - 01.2022
  • Troubleshoot computer-related user issues and developed successful solutions to resolve them.
  • Provided company users with tech support for IT problems and account maintenance.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Worked effectively with diverse teams and vendors to accomplish daily objectives and meet long-term goals.
  • Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
  • Conducted user training sessions to ensure that all users were able to use new technology efficiently.
  • Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
  • Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.

Service Desk Analyst

Methanex Trinidad
Trinidad, Couva, Point Lisas
12.2017 - 03.2021
  • Assigned single point of contact for phone calls and emails from staff regarding IT issues and queries.
  • Recommended 1st and 2nd line support – troubleshooting of IT-related problems from in-house, such as iPhones, Android phones, laptops, PCs, and printers.
  • Prioritized logging all calls in the Service Desk, SDPLUS Help desk System, and documenting solution steps taken.
  • Prepared basic training of MS Office 365 applications suite and Windows 10 operating system to all users.
  • Participated in IT-related projects to improve functionality for all users on site and offsite. Projects such as Network Switch Upgrades, VPN accessibility, Access Points Upgrades, Multifunctional Printer Updates, Office 365 Suite updates and training, Plant-related software upgrades, and Firewall/Antivirus upgrades and support.

Junior Network Administrator

Gulf Insurance Limited
Trinidad, Port-of-Spain
03.2016 - 09.2017
  • Monitored and enforced security procedures to comply with corporate standards.
  • Investigated root causes of client complaints and queries and took remedial action.
  • Provided first-tier support, IT training, and troubleshooting to all staff.
  • Performed routine data storage and retrieval, and requested storage/retrieval based on documented client requests.

IT Specialist

Repsol Trinidad
Trinidad, Port-of-Spain
10.2013 - 02.2016
  • Assisted in directing major projects such as Upgrading all Network Infrastructure on Teak, Samaan and Poui (TSP) offshore platforms, Network Re-cabling of all TSP platforms and the Migration of Repsol Offices and Warehouse.
  • Oversaw the daily performance of computer systems and the network for both land and offshore facilities, working simultaneously with network administrators to resolve any issues that may arise.
  • Instructed to install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Education

MBA - Logistics And Supply Chain Management

Australian Institute of Business
Chaguanas, Trinidad
01-2015

Bachelor of Science - Computer And Information Sciences

University of Hertfordshire
Chagunas, Trinidad
01-2011

High School Diploma -

University of Trinidad And Tobago
Trinidad And Tobago
01-2008

Skills

  • Strategic Problem Resolution
  • Proficient in IT Security Practices
  • Promote Collaborative Teamwork
  • User-Centric Mindset
  • On-Time, High-Quality Execution
  • Clear Information Exchange

Certification

  • CompTIA SYO - 701 Certified Security+ - Awarded August 2024
  • Cisco Certifed Network Associate (CCNA) - Awarded March 2018

Affiliations

  • Music and Video Production
  • Travelling especially around nature filled environments
  • Writing and Reading Books
  • Gaming
  • Former Caretaker and representative for the Ferndean's Children home in Point Fortin, Trinidad
  • Former Member of the Rotary Club in Trinidad and Tobago

References

References available upon request.

Timeline

Assistant IT Officer

Carnival Cruise Lines
04.2022 - Current

IT Consultant

Repsol Exploración Tobago Limited
06.2021 - 01.2022

Service Desk Analyst

Methanex Trinidad
12.2017 - 03.2021

Junior Network Administrator

Gulf Insurance Limited
03.2016 - 09.2017

IT Specialist

Repsol Trinidad
10.2013 - 02.2016

MBA - Logistics And Supply Chain Management

Australian Institute of Business

Bachelor of Science - Computer And Information Sciences

University of Hertfordshire

High School Diploma -

University of Trinidad And Tobago

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Teddy Marcelle