Ted Pitts
Memphis,TN
Summary
Dynamic sales professional with a proven track record at ABC Supply Co. Inc., excelling in B2B and B2C sales. Skilled in pipeline building and customer relationship management, I consistently exceeded sales quotas while fostering trust and loyalty among clients. Adept at product management, I leverage strong communication skills to drive results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Representative
ABC Supply Co. Inc.
02.2022 - 02.2025
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Consulted with businesses to supply accurate product and service information.
- Attended monthly sales meetings and quarterly sales trainings.
Kitchen Manager
Fairland Treatment Center
08.2019 - 01.2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
Peer Support Specialist
Fairland Treatment Center
10.2018 - 01.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Facilitated group counseling sessions to support and encourage client growth.
- Adapted counseling techniques to best suit individual needs of each client.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Designed safe and supportive environment for clients to discuss issues.
Durable Medical Equipment Specialist
Compressionsale.com
01.2015 - 06.2018
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
Education
Three Years - Incomplete - Political Science
Mississippi State University
Starkville, MSHigh School Diploma -
Shelbyville Central Highschool
Shelbyville, TN05-2011
Skills
- Competitor research
- Network development
- Pipeline building
- Account development
- Lead prospecting
- Sales consultation
- Sales closing
- B2B and B2C sales
- Product and service knowledge
- Product management and pricing
- Sales development
- Cold calling
- Customer relationship building
Certification
- RBT - Registered Behavior Technician
- Certified Dietary Manager (CDM) - Certifying Board for Dietary Managers
- CFPM - Certified Food Protection Manager
- ServSafe Manager Certification - National Restaurant Association
- CFPP Certified Food Protection Professional - Association of Nutrition & Foodservice Professionals (ANFP)
- First Aid & CPR Certification - American Red Cross
- Thirty Hour General Industry Training - OSHA
Timeline
Customer Service and Sales Representative
ABC Supply Co. Inc.
02.2022 - 02.2025
Kitchen Manager
Fairland Treatment Center
08.2019 - 01.2022
Peer Support Specialist
Fairland Treatment Center
10.2018 - 01.2022
Durable Medical Equipment Specialist
Compressionsale.com
01.2015 - 06.2018
Three Years - Incomplete - Political Science
Mississippi State University
High School Diploma -
Shelbyville Central Highschool
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