Tedra McGee
Missouri City
Summary
Dynamic professional with over 8 years experience in optimizing data evaluation processes and ensuring compliance across electronic platforms. Proficient in administrative support, data analysis, and policy compliance. Passionate about leveraging skills in eligibility assessment and communication to drive operational success and deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Surge Support Administrator
Internal Data Resources
05.2022 - 09.2024
- Streamlined data evaluation processes across multiple electronic sources; implementing systematic eligibility determinations and enhancing accuracy in benefit computations
- Conducted thorough fact-finding interviews to validate client information ensuring compliance with regulatory frameworks while maintaining data integrity
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Facilitated comprehensive benefit assessments through meticulous data analysis, ensuring accurate eligibility determinations for client support programs
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
Texas Works Advisor I
Texas Health and Human Services Commission
04.2019 - 02.2022
- Conducted comprehensive eligibility assessments for public assistance programs through multi channel interviews, analyzing financial data and ensuring compliance with federal regulations
- Implemented systematic verification protocols for applicant documentation, maintaining accuracy in benefit calculations while adhering to regulatory guidelines
- Facilitated access to essential public assistance programs by guiding applicants through complex eligibility processes and providing clear empathetic communication
- Streamlined application processing workflows to enhance service delivery, maintaining high accuracy rates while managing substantial caseloads
- Coordinated with cross- functional teams to resolve complex cases, ensuring thorough evaluation of eligibility criteria and timely benefit distribution
- Processed high volume eligibility determination for public assistance programs, leveraging data analysis to optimize decision accuracy and compliance standards
- Managed comprehensive case documentation and verification protocols, ensuring precise benefit calculations with federal regulatory frameworks
Executive Administrative Assistant
The Pink Project
09.2016 - 02.2019
- Managed executive calendars, coordinated international meetings, and streamlined document workflows to enhance operational efficiency
- Implemented digital filing system reducing document retrieval time and optimizing administrative processes across departments
- Orchestrated cross-functional team meetings and facilitated communication between leadership and stakeholders to drive project success
- Analyzed administrative procedures and recommend process improvements
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Designed comprehensive training programs for new administrative staff; strengthening operational knowledge transfer and team efficiency
Education
Bachelor of Arts - Communications
Texas Southern University
Houston, TX05.2016
Skills
- Client Support
- Efficient Data Management
- Thorough Review Skills
- Accurate Recordkeeping
- Policy Compliance
Timeline
Surge Support Administrator
Internal Data Resources
05.2022 - 09.2024
Texas Works Advisor I
Texas Health and Human Services Commission
04.2019 - 02.2022
Executive Administrative Assistant
The Pink Project
09.2016 - 02.2019
Bachelor of Arts - Communications
Texas Southern University
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