Tedra Wilson
Supervisor
Detroit,MI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Huntington Place Detroit
01.2019 - Current
- Acknowledge staff members strengths and weaknesses for training new employees during on-boarding process with their knowledge from years of experience in the field.
- Led/Assisted major initiatives within the department that drove innovation or addressed critical business challenges: Sustainability
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions during events.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Devise and implement processes and procedures to streamline operations.
Assistant Campaign Manager/District Liaison
Committee To Elect Shanelle Jackson
08.2007 - Current
- Supported budget management by monitoring expenditures and identifying cost-saving measures.
- Assessed analytics data to evaluate campaign performance, recommending adjustments as necessary to maximize results.
- Monitored competitor activity closely in order to identify trends worth incorporating into our own campaigns.
- Cultivated strong relationships with constituents by providing consistent communication and addressing concerns promptly.
- Increased campaign engagement by developing and executing targeted marketing strategies.
- Networked among donors and fundraised to generate money for campaign.
- Attended required meetings and training sessions on community involvement and legislative issues.
Patient Coordinator
Grand River Family Dentistry
01.2008 - 02.2013
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Created an organized system for tracking outstanding tasks such as lab results, ensuring timely follow-up and effective patient care.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Presented treatment plans: $10,000 - $45,000
Education
Associate of Applied Science - Business Administration And Management
Wayne County Community College District
Detroit, MI 05.2001 -
Skills
- Employee Motivation
- Inventory Control
- Data Driven
- Staff Management
- Project Management
- Waste Reduction
- Goal- Oriented
- Attention to Detail
- Reliability
- Organizational Skills
- Multitasking
- Teamwork and Collaboration
Certification
Certified Notary - [Current]
Timeline
Supervisor
Huntington Place Detroit
01.2019 - Current
Patient Coordinator
Grand River Family Dentistry
01.2008 - 02.2013
Assistant Campaign Manager/District Liaison
Committee To Elect Shanelle Jackson
08.2007 - Current
Associate of Applied Science - Business Administration And Management
Wayne County Community College District
05.2001 -
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