Tedric Thompson
Coconut creek,FL
Summary
Proven leader with extensive experience in security and customer service, notably at Cambridge Security Services. Successfully resolved conflicts, resulting in enhanced safety and increased customer satisfaction throughout all environments. Proficient in Microsoft Dynamics 365 and adept at team collaboration, showcasing strong communication and critical thinking skills.
Overview
7
7
years of professional experience
Work History
Security Officer
Cambridge Security Services
11.2022 - Current
- Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control
- Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner
- Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately
- Maintain the company's reputation with professionalism and legal compliance
- Collaborate with other security officers for effective protection and coverage
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Supervisor
Platinum Group Security
09.2021 - 11.2022
- Mail and package distribution to residents in condominiums
- Patrolling and scanning checkpoints throughout condominium elevators and floors
- Observing parking lot for unauthorized vehicles and improper parking jobs
- Scheduling time o request and call os of other guards and organizing input of replacement ocers in emergency
- Reviewing and monitoring cameras for suspicious activity on premises
- Preventing any unauthorized access to building, units, and parking garage
- Being on watch and vigilant throughout shifts and watch for wrong doings
Shift Leader
Dunkin Donuts
02.2019 - 09.2021
- Over a year of management training
- Restaurant opening and closing on a daily basis
- Collaborated with team members to meet all food service needs for over 100 customers per day
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Trained new employees and delegated daily tasks and responsibilities.
Store Clerk
Broomfields Grocery
05.2017 - 07.2018
- Sales assistant and marketing
- Operated POS systems to accurately process customer purchases.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Education
High School Diploma -
Marjory Stoneman Douglas
Parkland, FL05-2020
Skills
- Strong Communication Skills
- Microsoft Dynamics 365
- Microsoft Teams
- Team collaboration abilities
- Critical Thinking
- Report Writing
- Security Guard License
- Detail Oriented
Timeline
Security Officer
Cambridge Security Services
11.2022 - Current
Security Supervisor
Platinum Group Security
09.2021 - 11.2022
Shift Leader
Dunkin Donuts
02.2019 - 09.2021
Store Clerk
Broomfields Grocery
05.2017 - 07.2018
High School Diploma -
Marjory Stoneman Douglas
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