Tedros Cartwright

• Server and network design/implementationance.
  Project management
• Resolved complex technical problems by researching solutions online or consulting with
  subject matter experts.
• Viewpoint Software Support and Configuration.
• Implemented security measures such as network segmentation and firewalls in order to protect
  sensitive data stored in the cloud.
• Configured and maintained routers, switches, firewalls, wireless networks and other network
  devices.
• On-site and remote IT support (Nassau, PI, Family Islands).
• Router, printer, and network configuration/troubleshooting.
• Microsoft Product Knowledge Enhancement.
• Camera system setup and maintenance.
• Project management
• Provided technical support to internal customers in a timely manner.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Diagnosed and resolved hardware and software issues.
• Developed and documented network policies, procedures and standards.

Installed, terminated, spliced and tested fiber optic cables.

Troubleshot and repaired fiber optic systems.

Performed maintenance on fiber optic networks.

Inspected and tested fiber optics equipment to ensure optimal performance. Built out new fiber runs for customer connections.

Microsoft Proficiency

Data Entry

Customer Engagement Customer Relations

Event Coordination

Social Media Promotion Fiber Optic Cable Handling

Documented installation records in a timely manner.

Provided technical support to customers regarding their fiber optic needs.

Assisted with the development of new technologies related to fiber optics.

Worked with other technicians as part of a team on large projects.

Ensured that safety standards were met during installation processes.

Tracked inventory levels of tools, parts, supplies., used in job sites.

Provided training to personnel on proper use of tools and techniques related to fiber optics. Monitored progress reports and documented results from each job site visit.

Set up service for customers by installing, connecting, testing or adjusting equipment.

Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.

• Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
• Provided guidance to newly admitted students on course selection and other matters related to student life.
• Prepared reports summarizing recruitment efforts and results achieved over a period of time.
• Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
• Answered incoming calls from prospective students inquiring about admissions requirements and deadlines.
• Created content for social media platforms like Facebook, Twitter and Instagram highlighting student experiences on campus.
• Coordinated visits of high school counselors to promote university programs.
• Maintained professionality and efficiency while working closely with leadership.
• Initiated conversations with prospective applicants visiting the office in order to provide detailed information about admission procedures and policies.
• Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.

• Assisted in the development of orientation materials for new students.
• Worked with outside departments and offices to resolve student concerns.
• Planned and facilitated evening activities to promote student social connection development.
• Taught and enforced student code of conduct by addressing inappropriate student behavior when necessary.
• Led small group discussions on topics such as time management, study skills, career planning, financial aid and health services.
• Delivered guided tours, presenting scripted information and answering questions.
• Facilitated tours to groups of up to 50.
• Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
• Prepared and presented information about student services, academic programs, campus resources and other topics related to student life.
• Developed relationships with current students to ensure they were informed of upcoming events and activities on campus.
• Maintained accurate records of all orientation participants' attendance.
• Served as a resource for new students seeking assistance in navigating university systems or services.

• Supervised participants in the camp
• Developed content for video productions
• Organized meals for campers
• Assisted Camp supervisor with various assignments

• Assisted with the installation of wiring of buildings/rooms
• Conducted minor electrical repairs to houses
• Assisted with repairs of boat engine, lawn mowers

• Delivered mails on behalf of the Building Control Unit
• Maintained the filing system for section
• Recorded daily messages and requests for officers