Tedros Kassa
Silver Spring,Maryland
Summary
Dynamic parking management professional with over 28 years of experience and a strong commitment to excellence. Recognized for meticulous attention to detail and a customer-focused approach, I consistently deliver exceptional service while fostering effective working relationships with colleagues and clients. My analytical mindset enables me to assess operations and implement data-driven solutions that enhance efficiency and profitability. With extensive financial experience, I effectively manage budgets, ensure compliance with regulations, and oversee accurate reporting. Proven problem-solving skills allow me to identify challenges and develop strategic solutions that contribute to operational success and customer satisfaction
Overview
34
34
years of professional experience
Work History
Field Inspector
O’Connell & Lawrence, Inc.
Olney, Maryland
11.2023 - Current
- Company Overview: Contracted to MCDOT, Division of Highway Services
- Manage concrete pavement replacement projects for the county
- Ensure contractor compliance with all relevant codes and standards
- Act as liaison between county residents, and MCDOT
- Oversee timely processing of contractor payments
- Contracted to MCDOT, Division of Highway Services
Owner and CEO
Smart Tiles. PLC
Addis Ababa, Ethiopia
05.2020 - 06.2023
- Imported and distributed modern floor tiles throughout Addis Ababa
- Managed two retail locations to expand distribution
- Recruited and staffed both storefronts
- Oversaw all financial documentation and reporting
- Managed government tax filings, and financial reporting and ensured compliance with all regulatory requirements
Sp PLUS
Washington, D.C.
11.2011 - 10.2019
- Trained SP employees in the position of Facility Manager.
- Manage daily operations of four parking garages.
- Cultivated and maintained strong relationships with both clients and customers.
- Insured all revenue was accounted for, reported, and cash deposited to the bank.
- Insured all gated equipment were working properly.
- Insured all union bylaws were adhered to in all our parking facilities.
- Processed twenty-five union employees' timecards weekly.
Parking Attendant
Diplomat Parking
Washington, D.C.
05.1991 - 11.2011
- Managed daily garage operations to ensure smooth functionality
- Provided quality customer service by communicating garage and parking policies and procedures to customers
- Coordinated the issuance and distribution of monthly and daily parking tickets, stickers, and validations
- Maintained daily records of operations, including accounting for all monies received and deposited
- Trained employees on the company’s ticketing and cash-handling procedures
- Conducted research and made recommendations for pricing adjustments, such as eliminating the early bird special
Area Manager
Central Parking Services
Washington, D.C.
01.2007 - 01.2011
- Achieved a revenue increase across all garages since assuming management, including a 40% revenue boost at two locations (Republic Properties) within the first year
- Managed Republic Properties portfolio with revenue of 2.5 million
- Managed daily operations of six parking garage locations
- Provided quality customer service by effectively communicating garage and parking policies and procedures to customers on a daily basis
- Enhanced public safety by equipping employees with communication radios for effective coordination
- Enhanced garage appearance through painting, installation of lighting, safety mirrors, and posting operational signage
- Maintained strong working relationships with property managers by communicating regularly and addressing their needs promptly
- Managed auto damage and personal injury claims reported within the parking facilities, conducting onsite investigations and forwarding findings to the claims department
- Supervised 35 union employees, ensuring adequate staffing by scheduling work hours, managing leave, and inputting timecards into the payroll system
- Provided training to employees on handling Central’s ticketing, cash, and credit card processes
- Conducted weekly field audits to ensure compliance with revenue collection and garage policies
- Performed quarterly competitive price surveys in the surrounding area to inform adjustments in garage pricing based on market value
- Utilized computerized Ski Data parking equipment to issue access cards for monthly parkers, generate reports, and conduct monthly card audits
- Submitted purchase orders for maintenance and supply needs for parking facilities and approved outstanding vouchers for payment
- Provided daily business reports, including generated revenues and safe handling of funds for bank deposits
Education
Bachelor of Science - Math
Antioch College
Yellow Springs, OH06-1988
Skills
- Technical knowledge
- Soil Testing
- Construction knowledge
- Environmental Compliance
- Documentation skills
- Testing Procedures
- Revenue reporting generation
- Client/vendor relations
- Market analysis
- Budgeting and finance
- Operating various gated parking systems
- Microsoft Excel, Word, and PowerPoint
- Team Liaison
References
Available upon request
Languages
Amharic
Native/ Bilingual
Tigrinya
Native/ Bilingual
References
References available upon request.
Timeline
Field Inspector
O’Connell & Lawrence, Inc.
11.2023 - Current
Owner and CEO
Smart Tiles. PLC
05.2020 - 06.2023
Sp PLUS
11.2011 - 10.2019
Area Manager
Central Parking Services
01.2007 - 01.2011
Parking Attendant
Diplomat Parking
05.1991 - 11.2011
Bachelor of Science - Math
Antioch College
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