Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERESA HARMON

Summary

Dedicated Child Support Specialist with a Master’s Degree in Social Work from Ohio University. Enthusiastic communicator and skilled administrator, experienced in training, documentation, and reporting procedures. Highly motivated and adaptable, I approach new challenges with a strong work ethic and a commitment to excellence. My exceptional interpersonal skills enable me to work effectively both independently and collaboratively. With over 12 years of customer service experience, I bring a unique perspective to managing child support cases and ensuring compliance. I am eager to contribute my expertise and passion for supporting families in a long-term role within child support services.

Overview

18
18
years of professional experience

Work History

Child Support Specialist

County Of Los Angeles
Los Angeles, CA
12.2019 - Current
  • Developed and maintained solid client relationships by regularly following up on clients.
  • Maintained accurate and complete records on past due accounts and collection actions.
  • Received and processed client payments and updated accounts.
  • Generated appointments and quotes through proactive outbound prospecting and lead activity management.
  • Recommended optimal solutions based on customer feedback.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Identified appropriate community resources and provided referrals for services.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Interfaced with local court system, attending court proceedings and working directly with attorneys.
  • Maintained confidentiality through stringent handling of charts and data.
  • Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
  • Created reports detailing activities such as caseload statistics, arrears balances, collections history.
  • Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
  • Researched and responded to inquiries from customers regarding their cases or the status of payments.
  • Reviewed court orders for accuracy and completeness of child support requirements.
  • Negotiated payment arrangements with non-custodial parents in accordance with state laws.
  • Prepared, reviewed, and maintained accurate case files and records.

Human Resources Intern

Kaiser Permanente
Los Angeles, CA
06.2019 - 11.2019
  • Maintains the safety of employees, and patients during an emergency.
  • Provides support to the hospital to stay open during an emergency.
  • Create policies & procedures for earthquakes, floods, power outages, and supplies outage emergencies.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Collected messages for team members and provided callers with details about company policies and business hours.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.

Human Resources Specialist /Receptionist

Sunrise Senior Living Center
Santa Monica, CA
06.2018 - 06.2019
  • Welcomed visitors in person/ over the phone.
  • Maintained safe & clean reception are, and visiting area.
  • Maintained high level of confidentiality among residents, Solved security issues, issued out visitor & employee badges.
  • Interaction with residents, making sure someone was available to assist them with their needs at all times.
  • Provided Administrative Support to the front office; Filing, typing correspondence, and light accounting duties performed.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.

Accounting Assistant / T&E Specialist

SNAP Inc
Santa Monica, CA
02.2017 - 05.2018
  • Timely processing and auditing of Travel & Expense reimbursement requests submitted via Concur for employees and management of the Concur expense system.
  • Act as a central point of contact for all T&E and Concur system related issues.
  • Audit and process employee expense reports using Concur.
  • Evaluated financial statements and computed ratios to determine performance of different operational divisions.
  • Prepared payroll reports and examined payroll register to detect errors and improve accounting accuracy.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.

Finance Assistant

APA Agency for the Performing Arts
Beverly Hills, CA
01.2016 - 02.2017
  • Coordinated meetings, and schedules, maintained client database.
  • Assisted with training, guiding administrative and professional staff through computer and software problems
  • Prepared expense reports
  • Maintained client information and general finance department support.
  • Assisted with daily check runs, and interacted with high profile clients.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Arranged domestic and international travel, hotel and transportation needs
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Created agendas, meeting notes and other documents to enhance collaborative process.

Staff Accountant

NFL Network
Culver City, CA
08.2013 - 02.2016
  • Assists in the handling of all accounts payable inquiry calls from vendors and internal departments.
  • Ensured compliance with payables policy: verify coding, signatures, new vendor forms and the necessary support documentation accompany invoices and check requests.
  • Review expense reports for compliance with company T&E policies.
  • Assists in coverage of the Accounts Payable duties helpline and performs other departmental duties as needed and directed by the New York office Accounts Payable supervisor.
  • Managed financial operations, month-end reporting, financial schedules and reconciliations.
  • Established complete accounting structures, processes and controls to meet business requirements.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Reviewed AP general ledger entries and deposits for contract compliance.
  • Identified and resolved obstacles to enable continuous workflow.

Accounts Payable Specialist

Red Bull
Los Angeles, CA
04.2012 - 08.2013
  • Responsible for coding, re-classing and re-coding list of activities.
  • Process between 400 to 600 invoices every two weeks.
  • Maintain general ledgers.
  • Handled vendor contact.
  • Timely processing and auditing of Travel & Expense reimbursement requests submitted via Concur for employees and management of the Concur expense system.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.

Accounts Payable Clerk

Selman Breitman LLP
Los Angeles, CA
02.2010 - 04.2012
  • Entered data into multiple Omega Systems.
  • Maintained a high level of accuracy in entering financial information.
  • Completed Excel reports and bank reconciliation.
  • Received and processed check requests from attorneys.
  • Prepared checks for vendors; logged in checks into computer system; handled scanning of checks to maintain a hard copy for the firm's records.
  • Resolved vendor disputes and reconciled discrepancies.
  • Assisted with analyzing the A/P Aging Report for management.
  • Assisted with communications to answer questions for outside Vendors.
  • Maintained general ledgers.
  • Performed automated invoicing.
  • Maintained and updated vendor files.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.

Personal Assistant

Home Care Services
Los Angeles, CA
07.2006 - 03.2010
  • Assisted and participated with her daily physical activities.
  • Worked on educational sharpness games, to keep her mentally alert.
  • Managed all finances (banking, bills, savings, and income) and scheduled all appointments.
  • Managed all rental properties (collected rent, ran credit checks verified income, property showings, and kept filing system updated on all rental applications).
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Planned optimal meals based on established nutritional plans.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored and reported clients' progress.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Education

Master of Social Work -

Ohio University
Athens, OH
08-2024

Associate of Arts - Accounting and Finance

West Los Angeles College
Los Angeles
06.2021

Bachelor of Arts - Health Administration

California State University Northridge
2019

Skills

  • PC proficient: Windows XP/Vista/7: Microsoft Word, Excel, PowerPoint, Omega, Concur, SAP, Outlook, PeopleSoft (Oracle), Great Plains, NetSuite, QuickBooks, Expensify
  • Auditing
  • Bank reconciliation
  • Expense report auditing
  • Policies implementation
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Self Motivation
  • Time management abilities
  • Organizational Skills
  • Capability to train and mentor staff or interns on child support policies and procedures
  • Analytical Thinking
  • Evidence-Based Practice
  • Clinical/ Client Documentation
  • Capability to identify challenges in cases and develop solutions that meet the needs of children and families
  • Problem resolution
  • Ability to build rapport with families, fostering trust and cooperation
  • Planning and coordination
  • Strong focus on accuracy in documentation, calculations, and reporting
  • Reliable
  • Strong verbal and written communication skills f
  • Ability to handle a high volume of cases and prioritize tasks effectively
  • Community Referrals

Timeline

Child Support Specialist

County Of Los Angeles
12.2019 - Current

Human Resources Intern

Kaiser Permanente
06.2019 - 11.2019

Human Resources Specialist /Receptionist

Sunrise Senior Living Center
06.2018 - 06.2019

Accounting Assistant / T&E Specialist

SNAP Inc
02.2017 - 05.2018

Finance Assistant

APA Agency for the Performing Arts
01.2016 - 02.2017

Staff Accountant

NFL Network
08.2013 - 02.2016

Accounts Payable Specialist

Red Bull
04.2012 - 08.2013

Accounts Payable Clerk

Selman Breitman LLP
02.2010 - 04.2012

Personal Assistant

Home Care Services
07.2006 - 03.2010

Associate of Arts - Accounting and Finance

West Los Angeles College

Master of Social Work -

Ohio University

Bachelor of Arts - Health Administration

California State University Northridge

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TERESA HARMON