Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Contact
Timeline
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Tee Howell

Shawnee,KS

Summary

While I have about 6 years in the IT industry, I’ve been working on computers for most of my life. I built my first computer when I was 6, where I learned how to troubleshoot and repair all forms of issues including both hardware and software. I honed my skills throughout the years, before even getting into my first IT job. Since then, I’ve strived to learn more everyday, whether it’s how to be more effective when it comes to troubleshooting unknown issues, or being more efficient when repairing known issues. I’ve earned large amounts of praise from almost all my employers, especially when it comes to my speed and efficiency. I complete projects in a fraction of the time by being highly efficient, as well as being just as effective in the shorter time span.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Solution Center Analyst

City of Lenexa
07.2022 - Current
  • - Work with users to troubleshoot and correct issues related to their devices, account access, M365 teams, distribution groups, mailboxes, and other related issues. This includes hardware and software.
  • - I update and maintain Cisco VoIP through CUCM including voicemail, extension, and phone configuration and deployment, setup and testing line recording, and troubleshooting and correcting related issues.
  • - I assist with the front and back end of our Rectrac system.
  • I maintain out ITSM (Fresh Service) including UI and workflow, automations, ticket structure, inventory and asset management.
  • I oversee inventory maintenance through our ITSM

ATS Support Technician

Johnson County Community College
10.2020 - 10.2022
  • Troubleshoot, resolve, and support devices for professors and students, including fixing or replacing damaged/defective hardware components or resolving software issues.
  • Setup and deploy devices for use by professors and students using multiple tools such as SCCM, Ghost Solutions, and PowerShell.

Consultation Agent

Geek Squad
01.2017 - 10.2022
  • Troubleshooting client computers, determining causes of issues, as well as producing a plan of action and putting it into effect to fix and help prevent the issue. Repairs include software fixes as well as basic hardware replacements.
  • Apple devices would also require specialized troubleshooting and repairs including software, as well as internal hardware replacements.

IT Technician 1

ISPN
08.2015 - 10.2015
  • Answer tech support phone calls for clients of multiple ISP’s. Solving the problem with the client over the phone and implement preventative plans.
  • Anonymity was always maintained to ensure clients didn’t know it was a call center.

Underground Utility Locator

USIC
06.2015 - 08.2015
  • Locate underground utilities for excavators to prevent damages to said utilities.
  • I worked on a ticket-based system where each job is accompanied with its own ticket with specific requirements.

Senior Technician

Valvoline Inc.
03.2014 - 06.2015
  • Performed oil changed, tire rotations, fluid exchanges, fuel system cleanings, and basic hardware replacement. Hired new associates and saw to their training.
  • Oversaw daily work including, making the schedule, ordering new stock and replacement tools, calls backs for even clients that requested it, write ups/coaching, and preparing cash deposits.

Receiving Associate

Burlington Stores, Inc.
12.2013 - 03.2014
  • Unload shipment trucks, sort product into boxes, and prepare it to be moved to the floor. This included counting, checking for damages, tagging, racking, and finally moving out to floor racks.

Developmental Assistant 1

Southwest Community Services, Inc.
06.2013 - 11.2013
  • Watch after mentally and physically disabled adults within assisted living homes. This included staying overnight to ensure safety as well as making breakfast in the morning, taking blood, giving medicine, taking to various meetings, family visits, doctors appointments, and out and about for some entertainment.
  • I received my Medication Administration Certificate here.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
06.2023

Skills

  • ITSM Management
  • Time management
  • Team collaboration and leadership
  • Excel proficiency
  • Data research and validation
  • Workflow Analysis
  • Analytical thinking
  • Attention to detail
  • Communication
  • Microsoft office

Accomplishments

  • Saw a need for a better ITSM and replaced our one at the time.
  • Configured and implemented new ITSM (Creating ticket structure, workflow, inventory management, etc)
  • Implemented workflow changes and automations to simplify day-to-day
  • Integrated ITSM with Intune to further simplify asset management.
  • Updated workflow while working at Geek Squad to simplify the process of checking returned assets.

Certification

  • Automating Administration with Windows PowerShell
  • Transact-SQL for Developers
  • Querying Data with Transact-SQL
  • Advanced Powershell
  • Reducing Bias in Decision-Making

Awards

Dean’s List Honors, Graduated Cum Laude

Contact

  • Thecodemonkey93@icloud.com
  • Www.linkedin.com/in/tanner-howell-56b71b21b (LinkedIn)

Timeline

Solution Center Analyst

City of Lenexa
07.2022 - Current

ATS Support Technician

Johnson County Community College
10.2020 - 10.2022

Consultation Agent

Geek Squad
01.2017 - 10.2022

IT Technician 1

ISPN
08.2015 - 10.2015

Underground Utility Locator

USIC
06.2015 - 08.2015

Senior Technician

Valvoline Inc.
03.2014 - 06.2015

Receiving Associate

Burlington Stores, Inc.
12.2013 - 03.2014

Developmental Assistant 1

Southwest Community Services, Inc.
06.2013 - 11.2013

Bachelor of Science - Information Technology

Southern New Hampshire University

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