Tee-Kwa Allen
TUCKER,GA
Summary
Resourceful technical support specialist with expertise in customer service, quality assurance, and troubleshooting. Demonstrates proficiency in resolving hardware and software issues while delivering professional support. Experienced in managing escalated concerns, maintaining product information, overseeing inventory, and training teams on procedures. Communicates effectively and adapts swiftly to shifting priorities in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Technician
Stratix Corporation
Peachtree Corners, Georgia
05.2022 - 09.2025
- Troubleshot and resolved complex hardware and software issues to enhance customer satisfaction.
- Maintained strong knowledge of company products and services to provide customers with accurate and effective solutions.
- Identified and resolved customer issues promptly to elevate overall customer experience.
- Identified quality issues and ensured accurate handling of information and processes to maintain service standards.
- Managed company products and inventory, including distribution, labeling, organization, and storage.
- Collaborated with team members to resolve customer and operational issues and support departmental objectives.
- Adapted to changing priorities while maintaining professionalism, accuracy, and dependable customer service.
PSE CLERK/Senior Customer Service Representative
United States Postal Service, USPS
Atlanta, Georgia
04.2020 - 04.2024
- Assisted customers with specialized postal services, certified mail, insurance claims, and other service-related requests.
- Provided accurate information regarding USPS procedures, services, and customer requirements.
- Trained new staff members on USPS procedures and operational guidelines.
- Ensured packages were properly labeled and placed according to postal codes to support accurate and timely delivery.
- Controlled and reconciled product holds on a daily basis while maintaining accuracy and organization.
- Worked effectively in a fast-paced customer-facing environment while maintaining professionalism and attention to detail.
Customer Service Representative
Williams-Sonoma
Atlanta, Georgia
02.2018 - 02.2020
- Handled escalated customer calls and worked toward effective resolutions for both customers and the company.
- Assisted customers with product, service, and company-related questions while providing accurate and professional information.
- Addressed customer concerns regarding product costs, features, and services to build trust and support informed purchasing decisions.
- Processed customer purchases, upgrades, and reservations accurately.
- Trained and mentored associates on customer service practices and performance expectations.
- Maintained a customer-focused approach while managing multiple requests and priorities.
Education
Southwest Dekalb High School
Decatur, GASome College (No Degree) - Early Learning And Child Care
Atlanta Technical College
Atlanta, GASkills
- Technical support
- Hardware & Software Support
- Problem Resolution
- Quality Assurance
- Customer service
- Escalation handling
- Employee Training & Coaching
- Inventory management
- Data analysis
- Microsoft Excel
- Administrative tasks
- Team Collaboration
- Adaptability
- Attention to Detail
- Communication
- Remote Support
Timeline
Service Technician
Stratix Corporation
05.2022 - 09.2025
PSE CLERK/Senior Customer Service Representative
United States Postal Service, USPS
04.2020 - 04.2024
Customer Service Representative
Williams-Sonoma
02.2018 - 02.2020
Southwest Dekalb High School
Some College (No Degree) - Early Learning And Child Care
Atlanta Technical College