Tolulope Ajao
Technical Project Manager
Pearland,TX
Overview
11
11
years of professional experience
Work History
Technical Project Manager
Bp
09.2022 - Current
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
- Identified risks early in projects lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in project pipeline.
Business Designer
Bp
01.2022 - 08.2022
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Built strong vendor relationships to facilitate favorable pricing on required materials.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Applied accessibility best practices in designing digital products so as to cater diverse audiences successfully.
- Researched and implemented innovative design techniques and strategies to reduce production costs.
Information Security Specialist
Bp
8 2020 - 12.2021
- Conducted security audits to identify vulnerabilities.
- Encrypted data and erected firewalls to protect confidential information.
- Worked with other teams to enforce security of applications and systems.
- Established a strong culture of cybersecurity by fostering collaboration between departments and promoting best practices throughout the organization.
- Managed information system regulatory compliance to meet updated guidelines.
- Developed comprehensive information security policies, ensuring compliance with industry standards and regulations.
- Performed risk analyses to identify appropriate security countermeasures.
IT Helpdesk Specialist/Graduate Assistant
Texas Southern University
08.2017 - 05.2020
- Maintain daily performance of university's computer systems.
- Run diagnostic programs to resolve problems.
- Installed, modified, and repaired computer hardware and software.
- Follow up with users to ensure issue has been completely resolved.
- Gained feedback from users.
- Ran reports to determine problems that persist.
- Liaised between faculty and students to answer questions and optimize faculty time.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Supported department members with administrative, research and academic assistance.
- Completed several administrative and research duties per professor request.
Head Customer Front Desk
First Bank of Nigeria Ltd
07.2015 - 07.2016
- Pioneered, supervised successful migration of 70% of branch's customers to electronic banking and other alternative channels of banking
- Product champion for CUSTOMER FIRST initiative.
- Customer retention increased due to excellent customer relationship management
- Supervised 5 customer service staffs providing operations and customer support
- Conducted training classes for customer service officers to help them identify customer needs.
- Assisted business manager with branch management.
Relationship Manager
United Bank For Africa
10.2013 - 05.2015
- Signed up key distributor accounts which resulted in a 35% balance sheet growth.
- Branch became the highest profit-making Business Office in the Region •Reactivated 250 dormant account relationships which generated profit for the branch •Account executive for key accounts of the bank in the southwest region.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
Master - Management Information Systems
Texas Southern University – Jesse H. Jones School of Business
Houston 08.2017 - 2020.05
Affiliations
Member, National Society of Black Engineers
Member, Project Management Institute
Timeline
Technical Project Manager
Bp
09.2022 - Current
Business Designer
Bp
01.2022 - 08.2022
Master - Management Information Systems
Texas Southern University – Jesse H. Jones School of Business
08.2017 - 2020.05
IT Helpdesk Specialist/Graduate Assistant
Texas Southern University
08.2017 - 05.2020
Head Customer Front Desk
First Bank of Nigeria Ltd
07.2015 - 07.2016
Relationship Manager
United Bank For Africa
10.2013 - 05.2015
Information Security Specialist
Bp
8 2020 - 12.2021
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