Talia Bagnerise
Chatsworth,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
12
12
years of professional experience
Work History
Exhibitor Support Specialist
Freeman Decorating
03.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
Asst. Property Manager
Westcom Property Services
09.2018 - 03.2022
- Assistant manager to multiple HOA portfolios
- Obtain bids for maintenance requests
- Code and approve invoices to be paid for accounting
- Work closely with board members and homeowners on complaints and requests in professional and courteous manner
- Contributing to and distributing community notices and violation letters
- Building relationships by providing excellent customer service to residents and vendors
- Attend and take minutes for board meetings.
Greeter
Yogaworks
05.2017 - 06.2019
- Greet and check in members
- Manage front desk, which includes taking phone calls and handling new memberships and cancellations
- Respond to emails and complete daily sales report stats
- Close studio and restock and prep for next shift.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Recommended products and services to customers based on personalized needs.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
Shift Supervisor, Coffee Master
Starbucks
09.2011 - 09.2018
- Run shifts that involves directing baristas in their roles and routines to execute quality service
- Create pleasant work environment and set standards for partners
- Handle tip disbursements to partners.
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Helped store management meet standards of service and quality in daily operations
- Responded to and resolved customer questions and concerns
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
Hostess
A-Frame Restaurant
07.2014 - 01.2015
- Greeted guests, make them feel welcome and seat them
- Took phone calls, check messages, and take reservations
- Helped with running food out to customers and refill waters for guests
Education
Bachelor of Arts - Television, Film, and Media Studies, Broadcast Journalism
California State University, Los Angeles
Los Angeles, CASkills
- Leadership
- Highly Organized
- Customer Service
- Effective Verbal/Written Communication
- Attention To Detail
- Excellent Planning, Organizing And Time Management And Reliable
- Strong background in interviewing skills
- Multitasking abilities
- Strong work ethic
- Committed to responsibility and quality
- Proficient in MLA/APA Format
- Microsoft Word
- Excel
- Powerpoint
- Outlook
Timeline
Exhibitor Support Specialist
Freeman Decorating
03.2022 - Current
Asst. Property Manager
Westcom Property Services
09.2018 - 03.2022
Greeter
Yogaworks
05.2017 - 06.2019
Hostess
A-Frame Restaurant
07.2014 - 01.2015
Shift Supervisor, Coffee Master
Starbucks
09.2011 - 09.2018
Bachelor of Arts - Television, Film, and Media Studies, Broadcast Journalism
California State University, Los Angeles
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