Teeka White
Burien,WA
Summary
Dynamic Office Manager with a proven track record at TaxBunny, excelling in organizational skills and customer relations. Enhanced operational efficiency through innovative document management and scheduling coordination, resulting in improved client satisfaction. Adept at building relationships and managing conflicts, ensuring a seamless experience for clients and team members alike.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
8
8
years of professional experience
Work History
Office Manager
TaxBunny - Bookkeeping and Tax Preparation
05.2022 - 04.2023
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in bookkeeping tasks, maintaining accurate financial records for client accounts.
- Coordinated appointment scheduling for clients via phone, in person as well as emails, improving customer service response times.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Maintained office supplies inventory, optimizing resource allocation and reducing costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Daily volume of incoming calls were 45+ as well as working with clients in person and via emails which could include upwards of 30+ per day.
Client Advocate
Hotel California By the Sea - Bellevue
07.2021 - 05.2022
- Facilitated client communications to ensure timely and accurate information delivery spread out across 6 locations.
- Assisted clients in navigating treatment options and resources available, working with anywhere from 2 - 20 clients per day.
- Collaborated with at least 3 multidisciplinary teams to create personalized care plans for clients.
- Monitored client progress and provided feedback to support ongoing improvement.
- Educated clients on available services, fostering informed decision-making.
- Resolved client concerns promptly, ensuring a positive experience throughout their stay.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
Client Coordinator and Intake/Discharge Coordinator
A Mission For Michael
03.2020 - 07.2021
- Coordinated client communications to ensure timely responses and satisfaction.
- Implemented streamlined processes for 10 - 15 or more new clients weekly onboarding, enhancing overall efficiency.
- Managed scheduling of client appointments that includes anywhere from 45 - 130 clients in residence at any given time, optimizing time allocation for services.
- Developed comprehensive reports on client feedback to inform service improvements.
- Collaborated with cross-functional teams to address client needs and resolve issues.
- Maintained accurate records of client interactions in CRM system for data integrity.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
Director of Operations
The Ajna Center
07.2019 - 03.2020
- Led operational strategy development to optimize center efficiency and service quality.
- Streamlined processes, reducing operational costs and improving resource allocation.
- Mentored and guided team members to enhance performance and professional growth, the team consisted of the minimum of 12 people.
- Implemented innovative systems for tracking operational metrics and performance, which included allocating 30 minute window periods twice per week to the staff members for them to have a safe place to voice any and all concerns they may have.
- Ensured compliance with industry standards and regulations, maintaining high safety protocols.
- Coordinated cross-functional teams to achieve strategic goals and objectives.
- Developed comprehensive training programs for new hires, improving onboarding efficiency.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
Staff Training and Development
Hotel California By The Sea - California
02.2015 - 05.2019
- Delivered exceptional customer service through staff training and development programs, resulting in increased client retention rates.
- Created the curriculum for the training program in accordance with the local, state, and federal laws surrounding chemical dependency treatment centers,
- Collaborated with management to establish best practices for staff training and development, ensuring consistent service delivery across all team members, the company employed over 150 staff members that were all required to engage in ongoing trainings.
- Oversaw staff training and development initiatives, enhancing the competency of employees and ultimately benefiting clients.
- Boosted team morale and productivity by actively participating in staff training and development sessions.
- Spearheaded initiatives aimed at improving staff training and development, resulting in higher employee engagement and performance levels.
- Improved overall customer satisfaction by managing staff training and development programs.
Education
Certification Program - Addiction Counseling
Inter Coast College
Riverside, CAAssociate of Science - Business Management
Platt College
Anaheim, CA08-2019
Skills
- Office management
- Organizational skills
- Data entry
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Document management
- Relationship building
- Mail handling
- Scheduling coordination
- Conflict management
Timeline
Office Manager
TaxBunny - Bookkeeping and Tax Preparation
05.2022 - 04.2023
Client Advocate
Hotel California By the Sea - Bellevue
07.2021 - 05.2022
Client Coordinator and Intake/Discharge Coordinator
A Mission For Michael
03.2020 - 07.2021
Director of Operations
The Ajna Center
07.2019 - 03.2020
Staff Training and Development
Hotel California By The Sea - California
02.2015 - 05.2019
Certification Program - Addiction Counseling
Inter Coast College
Associate of Science - Business Management
Platt College
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