Proactive security officer known for strong work ethic and attention to detail. Expertise in access control and emergency response, supporting workplace safety while delivering exceptional customer service.
Overview
22
22
years of professional experience
Work History
Security Officer
Island View Casino Resort
Gulfport, MS
02.2023 - Current
Monitored premises to ensure safety and security for guests and staff.
Conducted regular patrols, identifying and addressing potential security concerns.
Responded swiftly to incidents, ensuring appropriate protocols were followed.
Collaborated with law enforcement during investigations and emergency situations.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Early Am Unload Team DBO
Target
D'Iberville, MS
12.2019 - 02.2023
Led early morning unloading operations, ensuring timely and efficient product availability.
Coordinated team activities to optimize workflow and maintain safety standards during unloading processes.
Trained new team members on proper unloading techniques and equipment usage to enhance operational efficiency.
Implemented improvements in unloading procedures, reducing product damage during transport and handling.
Monitored inventory levels post-unloading, facilitating accurate stock replenishment for sales floor readiness.
Assisted in inventory audits post-unloading, ensuring consistency and accuracy in stock records for future forecasting.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
ASMT
Walgreens Boots Alliance
Gulfport, MS
06.2015 - 12.2019
Led cross-functional teams to enhance workflow efficiency and improve operational processes.
Developed and implemented training programs for new staff, promoting skill development and best practices.
Analyzed data trends to identify areas for process improvement and cost reduction initiatives.
Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
Collaborated with marketing to drive customer engagement strategies, increasing brand loyalty and sales growth.
Managed vendor relationships to negotiate contracts, ensuring favorable terms and consistent product supply.
Conducted regular audits of operational procedures to ensure compliance with company standards and regulations.
Facilitated team meetings to discuss project updates, align objectives, and promote effective communication.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Store Manager
Kangaroo Express
Diamondhead, MS
07.2013 - 05.2015
Oversaw daily operations, ensuring compliance with company policies and procedures.
Trained and mentored staff to enhance performance and improve customer service standards.
Managed inventory levels, optimizing stock turnover and minimizing waste.
Implemented promotional strategies that increased store traffic and sales volume.
Ensured adherence to safety protocols, promoting a secure shopping environment for customers and employees.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Realtor
Keller Williams
Hammond, LA
10.2006 - 01.2013
Facilitated client property showings, ensuring optimal presentation of listings.
Developed marketing strategies to enhance property visibility and attract prospective buyers.
Negotiated contracts with clients, ensuring favorable terms and compliance with regulations.
Conducted market analysis to inform pricing strategies and competitive positioning of listings.
Provided expert guidance throughout the buying process, enhancing client satisfaction and trust.
Led community outreach initiatives to strengthen local relationships and expand referral networks.
Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Ensured compliance with federal/state laws regulating real estate transactions.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Retail Store Manager
Camping World
Hammond, LA
10.2004 - 06.2007
Led daily store operations, ensuring optimal inventory management and merchandising standards.
Developed employee training programs to enhance product knowledge and customer service skills.
Implemented sales strategies that increased revenue through targeted promotions and customer engagement.
Analyzed sales data to identify trends, optimizing stock levels and product placement for maximum visibility.
Fostered a positive team environment, mentoring staff to improve performance and retention rates.
Streamlined operational processes, enhancing efficiency in inventory control and customer checkout procedures.
Conducted regular performance evaluations, providing actionable feedback to support team development goals.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Completed routine store inventories.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.