Kahlia Carter
Denver,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
General Manager of Operations
Dogdrop
07.2023 - Current
- Established standard operating procedures that enhanced employee performance.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely, lowering incidents by 87%.
- Improved staff performance through regular training sessions, evaluations, and feedback.
- Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
- Promoted a positive work environment with clear communication and teamwork.
- Developed strong relationships with clients, fostering trust in the care provided for their pets.
- Contributed to business growth by participating in marketing efforts and promoting services to potential clients, growing client base by 64%.
- Handled emergency situations calmly under pressure while prioritizing the safety of dogs in our care.
- Communicated professionally with pet owners via phone, email, and text.
Manager on Duty, Cafe Supervisor
Colorado Athletic Club
09.2022 - 06.2023
- Supervised gym staff to ensure proper adherence to safety protocols and efficient operations.
- Collaborated with management to develop strategic plans for operational improvements and business growth.
- Conducted regular equipment inspections, identifying maintenance needs and reducing downtime due to repairs.
- Boosted membership sales through effective marketing initiatives, such as open houses and referral incentives.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Collaborated with marketing department on promotional campaigns, resulting in increased foot traffic and sales revenue.
Operations Manager, Bookkeeper
Red Rocks Logistics
08.2020 - 12.2022
- Streamlined transportation operations by implementing efficient routing and scheduling strategies.
- Reduced transportation costs through careful analysis of carrier contracts and negotiation of favorable terms.
- Fostered a culture of safety within the organization by conducting regular training sessions on safe driving practices and workplace hazards.
- Monitored logistics performance and identified improvement opportunities.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
Associate of Applied Science - Accounting
Community College of Aurora
Aurora, CO12.2020
Entrepreneurial Launch Certificate -
Community College of Aurora
Aurora, CO12.2020
Skills
- Budgeting and Finance
- Facility Maintenance
- Time Management
- Record Keeping
- Marketing and Promotion
- Staff Management
- Financial Recordkeeping
- Quickbooks
- Bank Statement Reconciliation
- Budget Support
- Advanced Computer Skills
- Superior Attention to Detail
Timeline
General Manager of Operations
Dogdrop
07.2023 - Current
Manager on Duty, Cafe Supervisor
Colorado Athletic Club
09.2022 - 06.2023
Operations Manager, Bookkeeper
Red Rocks Logistics
08.2020 - 12.2022
Associate of Applied Science - Accounting
Community College of Aurora
Entrepreneurial Launch Certificate -
Community College of Aurora
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