Teela Santos
Pensacola,United States
Summary
Resourceful Accounting professional with over 3 Years of experience. Expertise is in expense management, account reconciliation, and AP approvals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fast learner, computer savvy, and a reliable individual. 3 Years of full time remote work. Proficient in Excel, Word, Microsoft Office, and Google Docs. Excellent with both customer service and working with fellow team members. Friendly and personable employee that can adapt to any situation. Hard working individual looking to further career in Accounting.
Accounting Software: NetSuite, Coupa, Yardi, and Quickbooks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Accounting Clerk
Qsl Management
10.2024 - Current
- Approve 50-100 invoices per day for payment
- Enter invoices into P2P system (Yardi)
- Onboard vendors into system
- Answer community email inboxes daily
- Mail checks
- Code expenses
- Verify invoice coding
- Keep track of recurring monthly utility bills for communities
- Work with Accounts Payable
- Enter all utility bills into P2P for processing
Accounting Assistant
KESCH Education
05.2024 - 09.2024
- Assist CEO and team members with customer accounting questions
- Reconcile bank accounts monthly, post interest and ending balances for accounts
- Run monthly financial packets for HOA and post online to customer database
- Research accounting discrepancies/issues for team and customers
- Create templates for HOAS
- Giving accurate work documents and financials for review
- Working tickets in CRM software
- (Hubspot)
- Working on various accounting projects assigned by leadership team
Accounting Specialist
Vacasa
03.2021 - 05.2024
- Streamlined accounting processes for efficiency, implementing automation tools and software solutions
- Maintain Expense inbox and assist team members, managers, and vendors with expense related questions
- Employee expense management in Coupa software
- Accounts Payable in NetSuite
- Check for coding on expense reports and tax bills
- Approving bills and expenses for reconciliation
- Maintain and ensure company policies and procedures are being followed by employees
- Approving employee reimbursements for payment
- Assist Accounting Operations team in month end close
- Approves bills in NetSuite for payment and distribution
- Create and maintain Excel and Google Docs sheets for reporting and tracking purposes
Guest Services Supervisor
Vacasa
03.2021 - 10.2021
- Coordinated with housekeeping and maintenance staff of any unit issues
- Made guest check in packets and made guest key cards to access units
- Emailed local HOA offices in local area and verified guests were listed as well as their contact info and any waivers that guests need to sign prior to check in
- Checked for physical unit keys in mailbox, dropped off guest check in packets, troubleshoot guest issues/concerns
- Answered front desk phone, managed online guest reservations, took payments from guests both over phone and in person
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences
- Hired, trained and managed team of 1 Guest Services Representatives successfully
Guest Service Agent / Night Auditor
The Lodge at Gulf State Park
11.2019 - 03.2021
- Greeting guests, providing reservation details, making reservations, cash handling, and tours of accommodations on property
- Uses Word, Excel, and Powerpoint
- Answer multiple phone lines, take cash payments and prepare deposits at end of shift
- Create and maintain guest reservations in system
- Check company email and respond to all incoming messages
- Create check in packets for all incoming guests
- Night Auditor: Print reports, balance outlets, organize receipts, and cash
- Backup computer systems, and email reports to managers
- Prepare day end deposits to be dropped off
- Balanced cash drawer
- Check in guests and process their payments for their reservations
- Collected room deposits, fees, and payments
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
Guest Experience Manager
Turquoise Place
02.2019 - 11.2019
- Checks Guest In and Out of Resort
- Greet guests and answer guest questions
- Make check in packets and room keys for each reservation
- Make reservations for guests
- Process payments for reservations -Answering emails
- Checking on guests during their stay
- Answering multiple phone lines
- Organizing guest paper work
- Performing unit checks
- Putting in work requests for guests for any unit issues/concerns
- Daily duties such as checking emails, printing reports for resort, answering reservation questions, and working with additional rental companies on upcoming guest arrivals
- Managing power point and excel programs for resort
- Managed reservation system updates,
- Resolved guest complaints promptly
- Mentored junior staff members in best practices
- Enhanced guest satisfaction by implementing personalized service initiatives for VIP clients
Hostess Server / Banquet Server
Hilton
05.2018 - 02.2019
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party's needs or special requests before seating them at their table
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring positive dining experience for all guests
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties
- Assisted in training new host staff, sharing best practices for maintaining professional demeanor and efficient work habits
Sales Associate
ICell
03.2017 - 08.2018
- Greets/Assists customers
- Ordered phone accessories for inventory
- Re stock inventory
- Sell merchandise
- Take custom orders for customers
- Work register
- Cash Handling
- Handle cash deposits and receipts
- Cash collection
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out of stock situations that could impact customer satisfaction
Stockroom Inventory Clerk
Victoria's Secret & Co.
11.2017 - 01.2018
- Unboxed merchandise
- Dressed Mannequins
- Priced Products
- Checked merchandise In
- Back Stocked Inventory
- Organized Clothing
- Checked daily inventory
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Maintained inventory count, tracked usage, and documented variances
Office Manager / Credit Specialist
Harris Jewelry
03.2016 - 03.2017
- Greets/Assists customers
- Creates accounts for customers and handles paperwork and computer portion to make accounts
- Maintains credit departments such as cleaning, organizing department, and filing customers paperwork
- Orders Supplies for store
- Order merchandise for customers
- Checks email daily
- Experience with answering several phone lines
- Sets up appointments
- Maintains customer's information
- Key Holder for store
- Works cash register
- Assists customers and sales associates
- Credit Department Leader and Supervisor
- Processed credit applications for customers
- Entered customer data and filed information in office
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
Sales Associate / Social Media Manager
TOO HOT MAMAS
05.2013 - 08.2016
- Greeted/Assisted customers
- Fashion consultant for customers
- Cleaned/Organized store
- Ordered merchandise for store and customers
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out of stock situations that could impact customer satisfaction
- Assisted customers over phone
- Worked register
- Managed Social Media Pages for Company
- Photographer for Social Media Pages
- Buyer for store
- Prepared merchandise for sales floor by pricing or tagging
- Dressed mannequins
- Answered customer questions about sizing, accessories, and merchandise care
- Unload new merchandise
- Built relationships with customers to encourage repeat business
- Enter purchase orders for new merchandise
- Made labels for clothing
- Organized clothing racks
- Key Holder for store
- Worked local events for company such as Shrimp Festival in Gulf Shores, AL., and fashion shows
- Receiving
- Unloading Shipments
Retail Sales Associate
Plato's Closet
08.2012 - 05.2013
- Assisted customers on floor
- Cleaned/Organized Store
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to store
- Worked cash register
- Tagged/Ran new clothing
- Dressed Mannequins/Organized clothing displays -Merchandising store
Hostess
Crab Trap Perdido Key
03.2012 - 08.2012
- Assisting Customers
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal
- Taking orders over phone
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit
- Maintain clean work space
- Seat guests
- Cash Handling
- Greeting customers
Education
Associate Degree - AA - General Studies
Pensacola State College
Pensacola05.2020
High School Diploma -
West Florida High School/Technical
Pensacola, FL06.2012
Skills
- Financial Auditing
- Account Reconciliation
- Microsoft Excel
- Expense Reports
- MS Office
- Expense Management
- NetSuite
- Coupa
- Accounts Payable
- Payment processing
- Administrative support
- Bookkeeping
Certification
- Bookkeeping Basics, Intuit, NN86EP9LUZD6, 03/24
- Assets in Accounting, Intuit, HAXEFZVMP3HU, 04/24
- Liabilities and Equity in Accounting, Intuit, BD42SLSK4P6F, 04/24
- Financial Statement Analysis, Intuit, QVNP8JE3XYVC, 04/24
- Intuit Academy Bookkeeping Specialization, Intuit, 8CD9DWAXJFXK, 04/24
- Payroll Professional Certification, Issued 09/24
Accomplishments
- Helped implement new procedures and expense categories for company.
- Helped create expense automation and to streamline report approvals.
- Collaborated with manager, co workers, and other teams in Accounting Operations to modify and better our P2P system, Coupa.
- Helped team expedite expense report approvals and lower turnaround time for report approvals from 3+ days down to 24 hour turn around times.
Hobbies and Interests
- Accounting/Finance fields
- Hospitality
- Traveling industries
Languages
English
Native or Bilingual
Timeline
Accounting Clerk
Qsl Management
10.2024 - Current
Accounting Assistant
KESCH Education
05.2024 - 09.2024
Accounting Specialist
Vacasa
03.2021 - 05.2024
Guest Services Supervisor
Vacasa
03.2021 - 10.2021
Guest Service Agent / Night Auditor
The Lodge at Gulf State Park
11.2019 - 03.2021
Guest Experience Manager
Turquoise Place
02.2019 - 11.2019
Hostess Server / Banquet Server
Hilton
05.2018 - 02.2019
Stockroom Inventory Clerk
Victoria's Secret & Co.
11.2017 - 01.2018
Sales Associate
ICell
03.2017 - 08.2018
Office Manager / Credit Specialist
Harris Jewelry
03.2016 - 03.2017
Sales Associate / Social Media Manager
TOO HOT MAMAS
05.2013 - 08.2016
Retail Sales Associate
Plato's Closet
08.2012 - 05.2013
Hostess
Crab Trap Perdido Key
03.2012 - 08.2012
- Bookkeeping Basics, Intuit, NN86EP9LUZD6, 03/24
- Assets in Accounting, Intuit, HAXEFZVMP3HU, 04/24
- Liabilities and Equity in Accounting, Intuit, BD42SLSK4P6F, 04/24
- Financial Statement Analysis, Intuit, QVNP8JE3XYVC, 04/24
- Intuit Academy Bookkeeping Specialization, Intuit, 8CD9DWAXJFXK, 04/24
- Payroll Professional Certification, Issued 09/24
Associate Degree - AA - General Studies
Pensacola State College
High School Diploma -
West Florida High School/Technical
Similar Profiles
Olivia MorrisonOlivia Morrison
Receptionist Administrator at The Blake QSL ManagementReceptionist Administrator at The Blake QSL Management
Natasha AshworthNatasha Ashworth
Wide Format Press Operator at QSL Print CommunicationsWide Format Press Operator at QSL Print Communications
Vaibhav GakharVaibhav Gakhar
Forklift Operator-Counterbalance and Reach at QSL LOGISTICSForklift Operator-Counterbalance and Reach at QSL LOGISTICS