Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teelle Carlson

Albuquerque,NM

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

3
3
years of professional experience

Work History

Account Expert

T-Mobile
06.2024 - Current
  • Contributed to overall call center success by consistently meeting or exceeding key performance indicators, including average handle time, first-call resolution rate, and customer satisfaction scores.
  • Streamlined call center operations to improve efficiency, reduce hold times, and enhance overall customer experience.
  • Answered up to 50 incoming calls in busy, fast-paced global call center.
  • Used call center checklist to add value to department and consistently meet call quality standards.

Account Representative

State Farm
09.2023 - 06.2024
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Managed client accounts and provided exceptional customer service
  • Implemented strategies for upselling additional products or services to existing clients
  • Maintained accurate records of all sales, payments, and other transactions
  • Responded promptly to client requests and resolved problems without delay
  • Accomplished multiple tasks in a fast-paced environment
  • Estimated and quoted prices, credit or contract terms and delivery dates.

Service Advisor

Foundation Kia
05.2022 - 05.2023
  • Identified specialized product, repair, and maintenance needs by consulting directly with customers
  • Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions
  • Satisfied customers with expert support before, during, and after service appointments
  • Consulted with mechanics on vehicle requirements and labor
  • Conducted quality control checks on completed work before returning vehicles to customers
  • Provided accurate time and cost estimates for requested services
  • Generated accurate bills for services rendered and processed payments to settle accounts
  • Managed appointment scheduling for both routine maintenance and urgent repairs
  • Kept customers informed on progress of their vehicle repairs
  • Collected payment from customers upon completion of repairs or services
  • Handled customer inquiries regarding warranty coverage and repair procedures.

Service Advisor

Feldman Chevrolet of Highland
08.2021 - 02.2022
  • Identified specialized product, repair, and maintenance needs by consulting directly with customers
  • Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions
  • Satisfied customers with expert support before, during, and after service appointments
  • Consulted with mechanics on vehicle requirements and labor
  • Maintained knowledge of products and services to provide options to customers
  • Handled customer inquiries regarding warranty coverage and repair procedures
  • Recommended appropriate maintenance services based on vehicle history and manufacturer guidelines
  • Created vehicle maintenance reports with detailed, complete and accurate notes on upkeep requirements
  • Listened carefully to customer concerns and complaints
  • Greeted customers upon arrival to service department
  • Prepared detailed invoices outlining labor, parts, and fees associated with each service performed
  • Developed long-term relationships with customers to promote continued business
  • Managed appointment scheduling for both routine maintenance and urgent repairs
  • Kept customers informed on progress of their vehicle repairs
  • Collected payment from customers upon completion of repairs or services
  • Navigated multiple computer systems and utilized search tools to find information.

Education

Bachelor of Science (B.S.) -

Rochester College
Rochester Hills, Michigan
04.2017

Skills

  • Document Management
  • Adaptability
  • Cross-selling
  • Time management
  • Organizational skills
  • Interpersonal skills
  • Problem solving
  • Self-motivation
  • Strong communication
  • Goal-Oriented
  • Customer service
  • Active listening
  • Effective Communication
  • Problem-Solving
  • Adaptability and Flexibility
  • Cash Handling
  • Excellent Communication
  • Account Servicing
  • Multitasking
  • Teamwork and Collaboration

Customer Support

Resolving issues

Timeline

Account Expert

T-Mobile
06.2024 - Current

Account Representative

State Farm
09.2023 - 06.2024

Service Advisor

Foundation Kia
05.2022 - 05.2023

Service Advisor

Feldman Chevrolet of Highland
08.2021 - 02.2022

Bachelor of Science (B.S.) -

Rochester College

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Teelle Carlson