Teena Frazer
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills, and the ability to organize simultaneous tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician
Self Employed
Las Vegas, NV
03.2021 - Current
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Responded to customer requests and concerns about gel application and nail art designs.
- Implemented deals for specialty services such as acrylic nails to increase revenue by 42%.
- Used Microsoft Word and other software tools to create documents and other communications.
CUSTOMER SERVICE REP
Kimco Staffing
04.2018 - 02.2021
- Answering phones
- Making appointments for customers
- Transferring calls
- Answering client questions
- Providing customer service
Customer Service Representative/Technical Support Representative
Sitel
Las Vegas, NV
09.2016 - 03.2017
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating
- Recommended products to customers, thoroughly explaining details
ASSOCIATE
FULFILLMENT
12.2014 - 02.2016
- Use R/F Scanner
- Stored and organized Merchandise
- Sort & scan parcel items by barcodes
- Prioritize parcel to various destinations of the department
Receptionist
Dr. Ibrahim
Moreno Valley, CA
07.2013 - 12.2014
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Service Representative
Select Staffing
09.2012 - 07.2013
- Answering phones
- Accessing customer information
- Troubleshooting with customers
- Resolving issues, and responded to customer complaints
- Providing exceptional customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer service
Wal-Mart, CASHIER
Riverside, CA
02.2012 - 07.2014
- Assisted customers with purchases, handled money transactions such as operated and balanced register drawers, and credit card machines, cashed checks, money gram and money orders and completed returns transactions
- Responsible for talking to the customer, responding to questions and complaints, as well as giving assistance while processing transactions
- Removed unpurchased merchandise and restocked it in the appropriate areas.
Skills
- Creative Problem Solving
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Inbound and Outbound Calling
- Medical Terminology
- Ability to work independently
- Efficient in Microsoft applications
- First-Tier Technical & Customer Support
- Strong Analytical and Problem Solving Skills
- Interpersonal abilities
- Effective Multitasking
- MS Office
- Self-Motivated
Certification
- Google UX design - current
Timeline
Licensed Nail Technician
Self Employed
03.2021 - Current
CUSTOMER SERVICE REP
Kimco Staffing
04.2018 - 02.2021
Customer Service Representative/Technical Support Representative
Sitel
09.2016 - 03.2017
ASSOCIATE
FULFILLMENT
12.2014 - 02.2016
Receptionist
Dr. Ibrahim
07.2013 - 12.2014
Customer Service Representative
Select Staffing
09.2012 - 07.2013
Customer service
Wal-Mart, CASHIER
02.2012 - 07.2014
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