Teena Jose
Missouricity,Texas
Summary
Overall, 8 years of experience as a test engineer A highly experienced and detail-oriented ServiceNow Tester with two years of experience testing ServiceNow applications, modules, and integrations. Proficient in functional, regression, integration, and automated testing to ensure platform stability and user satisfaction. A thorough understanding of ITSM processes, Agile techniques, and ServiceNow best practices. Validate that the application adheres to data privacy, security, and compliance standards (e.g., HIPAA). Perform vulnerability assessments and security checks as needed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Test Engineer
Veterans Affairs
11.2023 - 01.2025
- As a Senior Test Engineer ensures software quality by leveraging their expertise in testing, leadership, and collaboration, contributing significantly to successful project delivery
- Used ServiceNow Automated Test Framework (ATF) to automate repetitive testing processes, improving testing efficiency
- Collaborated with developers, administrators, and business analysts to identify and resolve defects
- Conducted API testing using Postman to ensure proper communication between ServiceNow and external systems
- Analyzed and validated requirements and functionality of the ServiceNow APM module, including business capability mapping, lifecycle management, and reporting
- Designed comprehensive test strategies for functional and non-functional aspects of the APM module
- Created detailed and reusable test cases for various aspects of APM workflows, including dashboards, reports, scoring models, and data synchronization
- Conducted functional testing to validate interface usability and alignment with requirements
- Identified and logged defects using tracking tools (e.g., Jira, ServiceNow) with detailed replication steps and severity levels
- Collaborated with cross-functional teams to resolve issues and verify fixes, maintaining detailed records of test executions
- Provided status updates to stakeholders and documented lessons learned for future testing cycles
ServiceNow Tester
Centers for Disease Control and Prevention
10.2022 - 10.2023
- Collaborated on QA initiatives to enhance testing performance for ITSM and customer service management modules in ServiceNow
- Tested ITIL processes such as incident, problem, change, and knowledge management
- Designed persona-based service catalog items tailored to user roles and conducted extensive testing for request and incident modules
- Created email notifications, inbound email actions, and developed SLAs for onboarding events
- Conducted functional and integration testing within the Agile framework using Jira for project management
- Designed and executed test plans, test cases, and scripts for ServiceNow modules, ensuring functionality met business requirements
- Validated workflows, UI actions, notifications, and integrations between ServiceNow and third-party systems
- Generated detailed test reports and provided updates to stakeholders during Agile sprints
- Ensured compliance with ServiceNow best practices and organizational standards
Quality Analyst
Allstate
01.2019 - 09.2022
- Collaborated with business analysts and developers on requirements analysis, design review, testing, and documentation in an Agile/Scrum environment
- Developed and executed manual test cases for UAT, functional, regression, smoke, and integration testing using black-box and white-box techniques
- Utilized Jira to create and execute test cases, track and log defects, and generate defect reports
- Conducted back-end testing by writing SQL queries, including joins, using SQL Server Management Studio
System Tester
McKesson
06.2016 - 12.2018
- Conducted testing across all stages of SDLC and STLC using the Waterfall methodology
- Managed requirements, planned and executed tests, tracked defects, and performed defect management using HP Quality Center and Rational Clear Quest
- Executed UAT, regression, validation, performance, GUI, and cross-browser testing
- Reported daily testing status during Scrum meetings and documented defects using Jira and Confluence
- Collaborated with developers to verify fixes and update bug statuses
Education
Master of Computer Application -
Bharathidasan University
Bachelor of Business Management -
University of Mysore
Skills
- Selenium
- JIRA
- HP ALM
- Postman
- HTML
- CSS
- XML
- Java
- Python
- Regression and Smoke Testing
- Functional Testing
- Integration Testing
- Black Box Testing
- White Box Testing
- End-to-End Testing
- UAT
- SDLC
- STLC
- Agile
- Waterfall
- Test-Driven Development (TDD)
- Behavior-Driven Development (BDD)
- Acceptance Test-Driven Development (ATDD)
- HP Quality Center
- MS SQL Server
- MySQL
- Graph QL
- Problem-solving
- Attention to detail
- Collaboration
- Communication
Certification
- Welcome to ServiceNow
- Automated Test Framework
- Performance Analytics
Personal Information
- Title: Test Engineer
- Visa Status: US Citizen
Clearance
BI - Public Trust, Tier 2 Level
Timeline
Senior Test Engineer
Veterans Affairs
11.2023 - 01.2025
ServiceNow Tester
Centers for Disease Control and Prevention
10.2022 - 10.2023
Quality Analyst
Allstate
01.2019 - 09.2022
System Tester
McKesson
06.2016 - 12.2018
Bachelor of Business Management -
University of Mysore
Master of Computer Application -
Bharathidasan University
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