Summary
Overview
Work History
Education
Skills
Timeline
Intern

Teena Wilds

Hudson,NC

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Skilled Data Entry Operator with 20 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.

Overview

44
44
years of professional experience

Work History

Shift Manager

CVS
Hudson, NC
11.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Department Manager

Wal-Mart Supercenter
Granite Falls, NC
11.2011 - 10.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

General Office Clerk

Mountain Recycling
Hickory, NC
10.2012 - 11.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.

Accounts Payable

HBF
Hickory, NC
04.1999 - 07.2011
  • Reviewed each invoice and requisitions for payment approval.
  • Prepared checks and assisted with payroll duties.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Charged pertinent expenses to accounts.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.

Billing & Customer Service

Cellular One
Wilkesboro, NC
10.1996 - 04.1999
  • Executed billing tasks and recorded information in company databases.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Office Manager's Assistant

Ambrosia Chocolate Company
Charlotte, NC
06.1990 - 04.1996
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained computer and physical filing systems.

Human Resources Assistant

Pacemaker/Broyhill Industries
Lenoir, NC
06.1981 - 04.1990
  • Organized new employee orientation schedules for new hires.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Education

No Degree - General Office Services

Caldwell Community College And Technical Institute
Hudson, NC
06.1982

High School Diploma -

South Caldwell High School
Hudson, NC
05.1981

Skills

  • Inventory controls
  • Accurate money handling
  • Training and mentoring
  • Schedule Management
  • Business administration
  • Teamwork and Collaboration
  • MS Office

Timeline

Shift Manager

CVS
11.2020 - Current

General Office Clerk

Mountain Recycling
10.2012 - 11.2016

Department Manager

Wal-Mart Supercenter
11.2011 - 10.2020

Accounts Payable

HBF
04.1999 - 07.2011

Billing & Customer Service

Cellular One
10.1996 - 04.1999

Office Manager's Assistant

Ambrosia Chocolate Company
06.1990 - 04.1996

Human Resources Assistant

Pacemaker/Broyhill Industries
06.1981 - 04.1990

No Degree - General Office Services

Caldwell Community College And Technical Institute

High School Diploma -

South Caldwell High School

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Teena Wilds