Terrica Ridges
Atlanta,GA
Summary
Customer-focused professional with [X years] of experience in providing excellent service to customers, distributors, and subsidiaries. Skilled in managing orders, resolving disputes, and fostering strong relationships with stakeholders to ensure customer satisfaction. Proficient in Microsoft Excel and Word, with a proven ability to manage tasks efficiently while maintaining a calm, analytical approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Commercial Real Estate Loan Administrator, Officer
US Bank Corp.
San Diego (Remote) , CA
03.2023 - 02.2024
- Manage customer orders, ensuring timely shipment and adherence to company policies, improving on-time delivery by 97%.
- Collaborate with multiple departments, resolving 90% of disputes within 24 hours, ensuring smooth communication and service continuity.
- Established strong customer and distributor relationships, enhancing trust and increasing repeat business by 97%.
- Respond to customer queries professionally, reducing response time by 99% and maintaining high customer satisfaction scores.
- Raised quotations for customers in line with company policy, improving accuracy and alignment with pricing guidelines.
- Assisted in training new team members on customer service protocols and order management, improving team performance by 99%.
Commercial Real Estate Post Closing Specialist
Voya Financial
Atlanta, GA
05.2021 - 10.2022
- Assisted customers in resolving product-related queries and disputes, ensuring a positive service experience.
- Coordinated with different departments to handle escalated issues, ensuring timely resolution and maintaining high service standards.
- Managed and updated customer accounts, ensuring accurate records and data integrity within internal systems.
- Utilized strong written and verbal communication skills to engage with customers, providing clear and concise information.
Post Closer II, Officer
Truist Financial Corp.
Orlando, FL
02.2016 - 04.2021
- Delivered exceptional service to end customers, distributors, and subsidiaries by managing order processing from receipt to shipment, ensuring compliance with company policy and maintaining high service standards.
- Collaborated effectively with multiple departments, including sales and logistics, to resolve disputes promptly, minimizing disruption and ensuring customer satisfaction.
- Built and maintained strong relationships with customers and commercial partners, gaining trust and enhancing long-term partnerships.
- Responded to customer inquiries swiftly and professionally, providing accurate information and product knowledge to support decision-making.
- Raised accurate quotations in accordance with company policy, meeting customer needs while ensuring business compliance.
- Developed a strong understanding of the supply chain process, enabling proactive identification and resolution of potential service issues.
- Worked closely with internal teams to monitor service levels and improve processes, contributing to an overall increase in customer satisfaction.
- Utilized Excel and Word to manage customer data, order tracking, and reporting, improving workflow efficiency and data accuracy.
Education
High School Diploma -
Hartsville High School
Hartsville, SCSkills
- Customer Relationship Management
- Order and Shipment Processing
- Dispute Resolution
- Product Knowledge and Supply Chain Understanding
- Team Collaboration and Communication
- Proficiency in Microsoft Excel & Word
- Strong Organizational Skills
- Analytical Problem Solving
- Attention to Detail
Timeline
Commercial Real Estate Loan Administrator, Officer
US Bank Corp.
03.2023 - 02.2024
Commercial Real Estate Post Closing Specialist
Voya Financial
05.2021 - 10.2022
Post Closer II, Officer
Truist Financial Corp.
02.2016 - 04.2021
High School Diploma -
Hartsville High School
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