TeErika Braswell

• Manage the technical delivery of the live session, Assist the facilitator with interactive activities and moderation, Provides detailed instructions to participants on using available interactivity tools and troubleshooting technical issues that may arise
• Assisted customers in resolving inquiries and concerns, maintaining a friendly and empathetic demeanor
• Utilized CRM tools to track customer interactions, ensuring accurate and organized follow-ups on action items
• Contributed to program initiatives aimed at enhancing customer happiness, retention, and service quality.

Manage the technical delivery of the live sessions,

• Meet with Lead Teacher to ensure delivery of live sessions,
• Assist the Lead Teacher with interactive activities and moderation,
• Grade work,
• Troubleshooting, and fielding student questions,
• Assist in meeting the needs of the online classroom
• Earned 100% on quarterly reviews where I exceed expectations.
• Helped 95% of students achieve 1 or more years of reading and math growth.
• Presented wide range of information to students using hands-on instructional techniques for effective comprehension.

• Involves scoring assessment tests, exams, and other tests from a remote location or office
• Assess the answers of a given online exam and use scoring rubrics to provide scores or grades for each exam taker
• Assess each test using a standard set of scoring rules set out by the person, school, or organization administering the test
• Focus on a single subject and provide written constructive criticism for the test taker or rate their responses and suggest improvements
• Meet or exceed daily metrics
• 100% attendance
• Exceeded daily metrics.

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Receive direction from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Improved customer satisfaction by 41% by offering personalized banking advice and upselling relevant products
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers financial needs.

• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Managed cash transactions accurately, maintaining proper financial records for the reception area.
• Collected room deposits, fees, and payments.

• · Awarded employee of the month for customer satisfaction scores of 95% month over month
• Manage and prioritize our partners' schedules to ensure that their time is focused on critical, strategic issues
• Coordinate communications, track and follow up on requests (20+ daily) and identify those of importance which require immediate attention
• Perform a variety of accounting activities, such as preparing between 10 and 20 check requests, expense reports, purchase orders, and invoices each week
• Managed calendar of appointments, filed expense reports, composed, and prepared confidential correspondence
• Handled all domestic and international travel reservations
• Answered and screened telephone calls (15+ daily) in a courteous manner, while taking messages with a high degree of accuracy
• Organized 3+ monthly meetings and their logistical elements (scheduling, preparing the facility, organizing handouts and/or binders for attendees, etc.)
• Ensure and maintain confidentiality of all communications and documentation.
• Developed and maintained courteous and effective working relationships.

• Familiarize and be knowledgeable about health and wellness techniques and products to help customers
• Educate people on health, wellness, and fitness best practices
• Product Sales
• Offering WOW in Service
• Assist with workout plans and sessions.

• Familiarize and be knowledgeable about products to help customers
• Interact with crew leaders, customers, and vendors using 'Turpitude'
• Deliver 'Unparalleled Hospitality' to each customer that visits our café
• Ensures that work areas are clean, and that equipment, tools, and supplies are properly in stock and stored
• Accurate order taking, includes repeating order to customer at time of order
• Setting up or closing the dining room, restrooms, and patios
• Assist with opening and closing restaurant duties and re-stocking.

• Familiarize and be knowledgeable about products to help a customer
• Provide the customer with the right product he/she is looking for
• Organize display shelves
• Tidy and organize to make products more appealing to customers
• Design and display products are easily seen and found by the customers
• Cashier is responsible for handling cash in the registry
• Assisting customers finish their purchase politely and courteously
• Maintaining the balance of registry
• Take care of the stocks that arrive in the warehouse
• Unload all the stocks and start placing prices on every item
• Collaborate with retail associate to organize and arrange it on shelves
• Ensure that all stocks are complete and ready when needed.