Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teesha Graham

Albuquerque,NM

Summary

Dynamic and organized professional with extensive experience as a Medical Receptionist at Sandia Surgery Center. Proven ability in appointment scheduling and data entry, while delivering compassionate customer service. Adept at managing multi-line phone systems and fostering strong patient relationships, ensuring a welcoming atmosphere and enhancing patient satisfaction.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

11
11
years of professional experience

Work History

Receptionist

UNMH
01.2023 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered 30 phone calls promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Medical Receptionist

Sandia Surgery Center
02.2023 - 01.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped 30 patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Medical Assistant

Doctor Jeffery Grant
07.2014 - 03.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Education

High School Diploma -

Foothill High
Albuquerque, NM
05.2002

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Office administration
  • Multi-line telephone systems
  • Positive and professional

Timeline

Medical Receptionist

Sandia Surgery Center
02.2023 - 01.2025

Receptionist

UNMH
01.2023 - 03.2025

Medical Assistant

Doctor Jeffery Grant
07.2014 - 03.2018

High School Diploma -

Foothill High

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