Hi, I’m
Teesha Lindgren
South Jordan,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients or patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
years of professional experience
Work History
Summit Urology
Triage Medical Assistant
08.2022 - Current
Job overview
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Followed appropriate procedures to stay HIPPA compliant
- Obtained client medical history, medication information, symptoms, and allergies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taking all phone calls for the clinic as the direct bridge between patient and physician.
Utah Gastroenterolgy
Surgery Scheduler
10.2020 - 08.2022
Job overview
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Checked patients in and out and collected payments.
Humana
Customer Service Representative
06.2016 - 10.2020
Job overview
- Processing applications for healthcare coverage.
- Processed customer needs promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Eagle Gate CollegeSalt Lake City, UT
Medical Assisting from Medical Assisting
11.2016
Skills
- Charting Expertise
- Medical Histories and Vital Statistics
- Customer Service
- Organization
- ability to manage multiple tasks
- Conflict Resolution Ability
- Communicating with Patient Families
- Electronic Medical Record
Timeline
Triage Medical Assistant
Summit Urology
08.2022 - Current
Surgery Scheduler
Utah Gastroenterolgy
10.2020 - 08.2022
Customer Service Representative
Humana
06.2016 - 10.2020
Eagle Gate College
Medical Assisting from Medical Assisting
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