Summary
Overview
Work History
Education
Skills
Birthname
Ssn
Personal Information
Certification
Timeline
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Teesha Sustaire

Sanford,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

McDonald's Restaurant
Sanford, FL
08.2022 - Current
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Resolved customer complaints promptly and professionally.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Sales Associate

Family Dollar
Sanford, FL
05.2022 - 08.2024
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.

Owner's Assistant

Eric's Handyman Services
Chattanooga, TN
01.2019 - 09.2021
  • Organized and maintained owner's calendar of appointments, meetings, events, and travel arrangements.
  • Provided administrative support to the owner including filing, scanning, photocopying and faxing documents.
  • Responded promptly to emails from clients and prospective customers regarding inquiries about products or services offered by the company.
  • Answered telephone calls from customers and provided customer service when needed.
  • Maintained an organized filing system of all documents related to owners' activities.

Sales Representative

U.S. Cellular Premier Locations
McAlester, OK
12.2012 - 08.2015
  • Developed and maintained relationships with existing clients to ensure customer satisfaction and to also increase sales revenue.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Provided technical support for customers using the company's products or services.
  • Negotiated pricing contracts with customers to maximize profits.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Education

Associate in Arts - General Studies

05.2024

Skills

  • Effective Leadership
  • Operations Management
  • Customer Service
  • Store maintenance
  • Drawer balancing
  • Employee Development

Birthname

Teesha L Sustaire

Ssn

XXX-XX-1326

Personal Information

  • ID Number: 0061018
  • Date of Birth: 07/24/77

Certification

  • ServSafe Certified until 2028

Timeline

Shift Manager/Key Holder

McDonald's Restaurant
08.2022 - Current

Sales Associate

Family Dollar
05.2022 - 08.2024

Owner's Assistant

Eric's Handyman Services
01.2019 - 09.2021

Sales Representative

U.S. Cellular Premier Locations
12.2012 - 08.2015

Associate in Arts - General Studies

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Teesha Sustaire