Tefani Williams
Atlanta,GA
Summary
Adept at sterile compounding and clean room procedures, I enhanced patient safety and care quality by ensuring accurate medication dispensing and supporting inventory management. My proficiency in pharmacy software, coupled with exceptional problem-solving abilities, fostered a culture of continuous improvement and collaboration within the pharmacy team.
Overview
9
9
years of professional experience
Work History
Infusion Pharmacy Technician
Optum
04.2024 - 07.2024
- Enhanced patient care by accurately preparing and dispensing medications for infusion therapy.
- Ensured accuracy of electronic medical record data entry related to patients'' medication profiles, supporting informed decision-making among healthcare providers.
- Sustained an orderly workspace by adhering to guidelines for equipment maintenance, calibration, and cleaning schedules.
- Maintained a sterile compounding environment, ensuring patient safety and reducing contamination risks.
- Supported inventory management by maintaining accurate records of medication stock levels and expiration dates.
- Assisted pharmacists in monitoring drug therapies, contributing to optimal patient care and reduced adverse effects.
- Elevated quality assurance measures through diligent tracking of performance indicators, identifying areas for improvement in service delivery.
- Demonstrated versatility within the pharmacy team by cross-training in various roles as needed during peak times or staffing shortages.
- Promoted a culture of continuous improvement by participating in ongoing education opportunities and staying current with industry best practices.
- Complied with all federal and state regulations pertaining to the preparation, storage, and disposal of hazardous materials, promoting a safe work environment.
- Reduced medication errors by diligently performing calculations and double-checking dosages before dispensing.
- Assisted in the training and mentoring of new pharmacy technicians, fostering a supportive learning environment for professional growth.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Winn Way Pharmacy
08.2023 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Walgreens
08.2016 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Technician
Beltsville Pharmacy
01.2016 - 08.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Pharmacy Technician
Giant Pharmacy
11.2015 - 01.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH06.2025
Pharmacy Technician
Fortis College
Landover, MD03.2016
Nursing Assistant - Nursing
Allegany College of Maryland
Cumberland, MD05.2011
Skills
- Sterile Compounding
- Clean Room Procedures
- Labeling Accuracy
- Pharmacy Software Proficiency
- Adherence to Protocols
- Infusion pump operation
- IV Preparation
- Pharmacy Calculations
- Hazardous drug handling
- Medication Mixing
- Medication Dispensing
- Pharmaceutical Calculations
- Drug utilization review
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Infusion Pharmacy Technician
Optum
04.2024 - 07.2024
Pharmacy Technician
Winn Way Pharmacy
08.2023 - 01.2024
Pharmacy Technician
Walgreens
08.2016 - 08.2023
Pharmacy Technician
Beltsville Pharmacy
01.2016 - 08.2016
Pharmacy Technician
Giant Pharmacy
11.2015 - 01.2016
Bachelor of Science - Psychology
Southern New Hampshire University
Pharmacy Technician
Fortis College
Nursing Assistant - Nursing
Allegany College of Maryland
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