Tefera Teklemariam
Stone Mountain,GA
Summary
Proven professional in hospitality, notably Grand Hayat Hotel, where diligence and a strong work ethic led to significant guest satisfaction improvements. Skilled in concierge services and adept at managing high-pressure situations with patience and composure. Achieved notable positive feedback for enhancing guest experiences, demonstrating reliability and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Door Attendant
AAA Under Grand Hayat Hotel
05.2023 - Current
- Contributed to a positive hotel reputation by maintaining a professional demeanor and appearance while assisting guests.
- Exceeded performance benchmarks through diligent attentiveness to guest needs, garnering numerous positive reviews on various platforms.
- Facilitated room upgrades for high-priority clients upon availability, resulting in increased guest satisfaction rates.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Hotel Guest Customer Service
Westin Harbour Castle
01.2006 - 05.2023
Parking Attendant
Sheraton Hotels
01.2010 - 04.2023
- Reported unlawful parking jobs.
- Directed patrons to designated parking spaces.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Education
Associate of Science - Management
Monsignor Fraser College
Toronti, ON06-2006
High School Diploma -
Dejazmach Gerseu Duke HS
Ghion, Ethiopia06-2000
Skills
- Strong work ethic
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Initiative and Self-motivation
- Professional appearance
- Security awareness
- Concierge services
Timeline
Door Attendant
AAA Under Grand Hayat Hotel
05.2023 - Current
Parking Attendant
Sheraton Hotels
01.2010 - 04.2023
Hotel Guest Customer Service
Westin Harbour Castle
01.2006 - 05.2023
Associate of Science - Management
Monsignor Fraser College
High School Diploma -
Dejazmach Gerseu Duke HS
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