Tiffany E. Fernandez
Elizabeth,NJ
Summary
Result-driven professional with 10+ years' experience increasing revenue, productivity, and efficiency. Worked alongside Senior Manager to roll out initiatives, tools, and strategies to a company of 350 stores. Eager to transition into a UX role to showcase strong analytical and communication skills that will drive impactful user-centered design and create designs that prioritize the user.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Trainer
Snipes USA
07.2017 - Current
- Managed 5 locations and drove sales and 500K+ profitability in all locations.
- Company Holiday Contest Winner for Sales vs Plan during 6-week period 2020
- District Top Performer Average $ per transaction, 2019
- Company Rookie Store Manager of the Year, 2018
- Manage, coach, and develop individual store teams to ensure proper training.
- Manage, coach, and develop individual store teams to ensure proper training.
- Create action plans for Store Managers underperforming locations.
- Travel within district to ensure company initiatives and directives are executed properly.
- Lead system integration with new markets in Chicago and New England with APTOS, ADP, StoreForce, and SalesForce systems.
Store Manager
Finish Line
10.2016 - 07.2017
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine staffing requirements; Interview, hire and train new employees and oversee those personnel processes
- Monitor customer needs to determine focus of sale efforts
- Read, Review, and run reporting to help evaluate performance daily and strategically plan for continued success and profitability
- Manage and oversee the staff; preparation of scheduling, and assignment of daily tasks
- Excelled in all company Key Performance Indicators by executing corporate programs and creating a well-rounded team and store
- Comply with company expectations of premium customer service, visual standards, merchandising, and budgeting.
Assistant Manager
Finish Line
01.2013 - 05.2016
- Assisted a 2.5M comp sale increase over a 4-year timeframe, increasing store volume from a 2.5M to 4.5M.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Science - Computer Science
High School Diploma -
Skills
- User Experience (UX)
- UX Research
- Wireframing
- Prototyping
- Design Sprints
- Business Reviews
- P&L Management
- Budgeting & Cost Controls
- Shrink Reduction/Loss Prevention
- Coaching and Development
- Strategic Planning
- Problem Solving and Priority Setting
Certification
- Foundations of User Experience, Coursera- July 2023
Languages
Spanish
Native or Bilingual
Timeline
District Trainer - Snipes USA
07.2017 - Current
Store Manager - Finish Line
10.2016 - 07.2017
Assistant Manager - Finish Line
01.2013 - 05.2016
Union County College - Associate of Science, Computer Science
Thomas Jefferson Arts Academy - High School Diploma,
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