Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
SoftwareEngineer
Teffanie Hughett

Teffanie Hughett

Healthcare Customer Service Representative
Oneida,TN

Summary

Polite and professional healthcare customer service representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Medicare Insurance Agent

Assurance IQ - Remote
04.2023 - 10.2023
  • Accessed individual Medicare requirements, resulting in tailored Medicare plans that met clients' expectations, achieving a 15% improvement in overall customer satisfaction
  • Addressed client's concerns promptly and effectively, maintaining a resolution rate of 90% and enhanced overall client trust and loyalty
  • Implemented personalized educational sessions on Medicare options, clarifying complex healthcare terms, leading to a 20% increase in clients understanding and informed decision making.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Entry Level Licensed Life Insurance Agent

American Life Income AO - Remote
01.2023 - 04.2023
  • Evaluated leads obtained through referrals, lead databases, and cold calling
  • Analyzed clients' current insurance policies and recommended additional coverage, resulting in a 15% increase in policy premiums and a 10% increase in cross-selling opportunities.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 15%.
  • Maintained high standards of customer service by building relationships with clients.

Pharmacy Care Coordinator

Selectquote - Remote
09.2021 - 09.2022
  • Streamlined the onboarding of new pharmacy customers, reducing average onboarding time by 20%, resulting in improved customer satisfaction and a 15% increase in customer retention
  • Anticipated and addressed customer concerns leading to a 25% decrease in escalated cases and a significant boost in customer loyalty, as evidenced by a 30% increase in positive feedback
  • Resolved customer complaints professionally using problem solving skills to provide satisfactory resolution.
  • Acted as liaison among staff, physicians and volunteers in service matters.

Certified Nursing Assistant

Focus Staff (Travel/Contract)
03.2020 - 09.2021
  • Administrated vital signs assessments and patient intake procedures for a caseload of 30+ individuals daily, ensuring accurate and timely health data collection, contributing to a 15% improvement in overall patient monitoring efficiency
  • Implemented compassionate and culturally sensitive patient care plans, fostering a supportive environment that resulted in a 20% increase in patient satisfaction scores with the first quarter
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Certified Nursing Assistant

Healthtrust Workforce Solutions(Travel/Contract)
11.2019 - 05.2020
  • Provided high-quality care as an in-demand travel CNA with ER, Med-Surg and nursing home settings
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Certified Nursing Assistant

Fusion Medical Staffing( Travel/Contract)
03.2019 - 11.2019
  • Provided high-quality care as an in-demand travel CNA with ER, Med-Surg, and Nursing home settings
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Emergency Room Technician

Big South Fork Medical Center
07.2017 - 01.2019
  • Conducted EKGs for patients presenting with chest pain or other cardiovascular issues
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Documented findings on patient care charts, notifying nurses of changes observed in patients' condition.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.

Education

High School Diploma -

Oneida High School
Oneida, TN
05.2001 -

Certificate in Certified Nursing Assistant - undefined

Tennessee College Of Applied Technology
Huntsville, TN

Skills

Customer Retention Rate (CRM)undefined

Certification

Life Insurance License

Additional Information

  • TEFFANIE HUGHETT , HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

Timeline

Medicare Insurance Agent

Assurance IQ - Remote
04.2023 - 10.2023

Entry Level Licensed Life Insurance Agent

American Life Income AO - Remote
01.2023 - 04.2023

Pharmacy Care Coordinator

Selectquote - Remote
09.2021 - 09.2022

Certified Nursing Assistant

Focus Staff (Travel/Contract)
03.2020 - 09.2021

Certified Nursing Assistant

Healthtrust Workforce Solutions(Travel/Contract)
11.2019 - 05.2020

Certified Nursing Assistant

Fusion Medical Staffing( Travel/Contract)
03.2019 - 11.2019

Emergency Room Technician

Big South Fork Medical Center
07.2017 - 01.2019

High School Diploma -

Oneida High School
05.2001 -

Certificate in Certified Nursing Assistant - undefined

Tennessee College Of Applied Technology

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Teffanie HughettHealthcare Customer Service Representative