Teffanie Hughett
Oneida,TN
Summary
Compassionate and proactive Pharmacy Care Representative with 5+ years of experience in providing exceptional customer service, assessing client needs, and resolving complex healthcare inquiries. Proven expertise in improving operational efficiency through process optimization, facilitating educational sessions to
enhance patient understanding, and delivering personalized consultations that foster trust & loyalty. Adept at utilizing data-driven insights to enhance workflow benchmarks, reduce onboarding time, and ensure compliance with healthcare protocols, improving patient satisfaction & outcomes
enhance
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Caregiver
Self Employed
10.2023 - 07.2024
- Delivered exceptional care for mother after surgery
Medicare Sales Agent
Assurance IQ
01.2023 - 10.2023
- Educated clients on Medicare options by conducting personalized sessions, explaining plan details, addressing specific concerns, and providing tailored recommendations, increasing confidence & understanding by 20%
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
Personal Sabbatical
Self Employed
12.2022 - 01.2023
- Expanded skills by taking Life and Health Insurance license.
Pharmacy Care Representative
Selectquote
01.2021 - 12.2022
- Consistently met or exceeded company performance metrics related to productivity, accuracy, quality assurance evaluations.
- Increased customer satisfaction scores and retention by 15%
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Enhanced client satisfaction through quick and best-in-class service, prompt and professional response to all queries.
Certified Nursing Assistant
Focus Staff
01.2020 - 12.2021
- Adhered to Covid-19 precautions, reducing risk of Covid-19 contraction among high-risk patients by 78%
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Charted patient progress, recording detailed notes that enabled 3 times faster transfer of patient information to primary staff
- Supported needs of 30+ residents under long-term care.
Emergency Room Technician
Big South Fork Medical Center
01.2017 - 12.2019
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assist in the emergency room of over 300 patients during high-stress emergencies, ensuring immediate medical attention for critical cases.
- Documented patient information accurately in electronic health records, ensuring seamless communication between emergency care providers.
- Administered medication, collected laboratory specimens, and performed various tests.
Education
High School Diploma -
Oneida High School
Oneida05-1987
Skills
- Pharmaceutical Care
- Client Relationship Management
- Client Education
- Process Optimization
- Documentation & Record Keeping
- Quality Control
- Root Cause Analysis
- Attention To Detail
- Rapport Building
- Customer Service
Certification
- Life and Health Insurance License - TN Department of Insurance.
- Licensed Insurance Producer
Timeline
Personal Caregiver
Self Employed
10.2023 - 07.2024
Medicare Sales Agent
Assurance IQ
01.2023 - 10.2023
Personal Sabbatical
Self Employed
12.2022 - 01.2023
Pharmacy Care Representative
Selectquote
01.2021 - 12.2022
Certified Nursing Assistant
Focus Staff
01.2020 - 12.2021
Emergency Room Technician
Big South Fork Medical Center
01.2017 - 12.2019
High School Diploma -
Oneida High School