Teffanie Williams
Mableton,GA
Summary
Customer Experience Specialist with a strong track record at KSource Logistics, recognized for enhancing workflow management and improving SLA compliance through effective team collaboration. Demonstrated analytical skills and a commitment to exceptional service delivery, complemented by strong verbal and written communication abilities. Proven multitasking and organizational skills contribute to maintaining high standards of customer service excellence.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
KSource Logistics
Atlanta, GA
09.2024 - 01.2025
- Responded quickly to customer inquiries, needs and problems.
- Participated in team meetings to discuss strategies for improving customer experience.
- Recorded all customer interactions into the database system accurately and completely.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Matched orders with invoices and recorded required information.
- Determined shipping methods, routes or rates for materials to be shipped.
- Prepared documentation to track and report on damaged or missing items.
- Utilized various computer systems to track shipments throughout their journey from origin to final destination.
- Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
Facilities Assistant
C&W Services
Atlanta, GA
03.2021 - 08.2024
- Prepared for emergencies by creating building evacuation action plans.
- Performed security checks to identify areas of concern and implement mitigation techniques.
- Performed daily inspections of facility grounds to ensure safety and cleanliness standards were met.
- Responded to space rental inquiries from phone, web or walk-in customers.
- Conducted regular walk-throughs to identify areas needing repair or improvement.
- Prepared reports on current facility conditions and proposed changes or upgrades.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Worked with facility personnel to develop evacuation plans, emergency procedures and testing initiatives.
- Acted as a point of contact between tenants and property managers.
- Ensured compliance with fire codes and other safety protocols.
- Developed and oversaw budgets for facilities, working within cost restraints.
Shipping and Receiving Clerk
Xpedx
Stone Mountain, GA
05.2016 - 09.2020
- Operated computers to access information related to shipping activities.
- Monitored merchandise received and shipped from facility in computer system.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Received incoming shipments and verified contents against packing slips.
- Performed regular cycle counts to maintain accurate inventory records.
- Traced missing material and shipments through vendor and customer communications.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Maintained inventory of shipping materials and supplies.
- Prepared work orders, bills of lading or shipping orders to route materials.
Education
Bachelor of Science - Business Administration And Management
University of Alabama At Huntsville
Huntsville, AL05-1991
Skills
- Customer service excellence
- Customer response
- Team collaboration
- Workflow management
- SLA compliance
- Analytical thinking
- Appointment scheduling
- Multitasking and organization
- Verbal and written communication
- Time management
- Decision-making
- Email management
- Data entry
- Issue follow up
Timeline
Customer Support Specialist
KSource Logistics
09.2024 - 01.2025
Facilities Assistant
C&W Services
03.2021 - 08.2024
Shipping and Receiving Clerk
Xpedx
05.2016 - 09.2020
Bachelor of Science - Business Administration And Management
University of Alabama At Huntsville
Similar Profiles
Martin StewartMartin Stewart
Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)
Alondra CruzAlondra Cruz
Material Handler at XPO Logistics, Gxo LogisticsMaterial Handler at XPO Logistics, Gxo Logistics
Kimberly R. EdwardsKimberly R. Edwards
Administrative Staff Officer, GS-0301-13 at Defense Logistics Agency, J3 Logistics Operations Business Management OfficeAdministrative Staff Officer, GS-0301-13 at Defense Logistics Agency, J3 Logistics Operations Business Management Office
Stephen NorwoodStephen Norwood
Georgia Fixed Equipement Technical Trainer at Vulcan MaterialsGeorgia Fixed Equipement Technical Trainer at Vulcan Materials
Pedro ElorzaPedro Elorza
Restaurant & Room service supervisor at MethodCoRestaurant & Room service supervisor at MethodCo