TEFFANY GRIMMER
Lafayette,LA
Summary
Dynamic and reliable professional with extensive experience in customer service at On The Run Gas Station. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in safe food handling and maintaining cleanliness, contributing to a welcoming environment. Recognized for resolving customer complaints promptly, fostering loyalty and repeat business.
Professional food service worker with strong experience in cafe operations. Skilled in customer service, food preparation, and maintaining clean, organized environments. Highly reliable team player with focus on delivering quality results and adapting to changing needs. Strong communication skills and positive attitude ensure consistent, high-quality service.
Diligent [Desired Position] with background in cafe operations and customer service. Proven ability to manage daily tasks efficiently while ensuring high levels of customer satisfaction. Demonstrated skills in multitasking and maintaining clean, organized work environment.
Overview
15
15
years of professional experience
Work History
Cafe Worker
On The Run Gas Station
09.2024 - 05.2025
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Cashier
Dunkin Donuts
09.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Uber Driver
Uber
09.2019 - 06.2022
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Delivered passengers to destinations safely and on time.
Librarian Assistant
City of Lafayette
01.2010 - 01.2011
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- Developed subject expertise on selected topics to better assist patrons with specialized research needs.
- Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
- Assisted patrons with research strategies, resulting in more effective use of library resources.
- Promoted digital literacy among library users through one-on-one technology assistance sessions.
- Helped children select appropriate reading level library books.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
Education
No Degree - X-Ray Technician
LSUE
Eunice, LA01-2008
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Punctual and reliable
- Safe food handling
- Surface cleaning
Languages
English
Timeline
Cafe Worker
On The Run Gas Station
09.2024 - 05.2025
Cashier
Dunkin Donuts
09.2022 - 04.2023
Uber Driver
Uber
09.2019 - 06.2022
Librarian Assistant
City of Lafayette
01.2010 - 01.2011
No Degree - X-Ray Technician
LSUE
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