Summary
Overview
Work History
Skills
References
Timeline
Generic

TIFFANY FLANDERS

Anna,TX

Summary

Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable in completing quality work and exceeding expectations when working alone or as part of a team.

Overview

12
12
years of professional experience

Work History

Independent Contractor Insurance Transcriptionist

Allegis Transcription
Remote
04.2024 - Current
  • Listening to audio recordings and properly transcribing the audio
  • Ensuring to follow proper formatting, customer specifications, grammar, and spelling
  • Completing transcripts within timeframe given
  • Maintaining confidentiality of all audio, transcripts, and customer information.

Arbitration Specialist

GEICO
Richardson TX
06.2021 - 05.2024
  • Executed recovery efforts for insured's auto claims and deductibles
  • Responded appropriately to other insurance carriers' recovery attempts
  • Investigated claim details and obtained necessary evidence and information to support arbitration cases
  • Promptly issued payments owed to insureds and other insurance carriers
  • Maintained working knowledge of state statues, recovery guidelines, and executing best practices

Auto Damage Evaluator

GEICO
Richardson TX
02.2017 - 06.2021
  • Assessed auto and structural damages via photos to complete estimates and total loss worksheets
  • Negotiated with body shops, customers, and tow/storage yards for damages and fees
  • Ensured effective and timely verbal and written claims correspondence with involved parties and businesses
  • Issued payments promptly for repairs, tow/storage invoices, child seats, total losses, rental invoices
  • Settled total loss claims and obtained all title paperwork for the Internal Auto Damage Department

Salvage Training Coach

GEICO
Macon GA
03.2014 - 02.2017
  • Conducted assessments of associates' skills and designed learning plans to address knowledge gaps.
  • Provided coaching sessions on procedures, job expectations, best practices, and areas for improvement.
  • Created and implemented individual coaching plans for training associates.
  • Maintained a comprehensive evaluation process to measure the effectiveness of the training program.
  • Maintained detailed records of training evaluations and coaching plans for associates.
  • Delivered regular associate progress reports to management during training courses.
  • Created and updated manuals, handouts, and training activities to support the training objectives.
  • Analyzed feedback from participants to identify areas of improvement in current training programs.
  • Built and maintained relationships with peers and management to drive team success.

Salvage Associate

GEICO
Macon GA
07.2012 - 03.2014
  • Provided customer service support for total loss process, inquiries, complaints, and claims resolution.
  • Effectively communicated with insureds, claimants, lien holders, salvage yards, and auto damage adjusters.
  • Obtained properly completed paperwork for claims.
  • Issued prompt and accurate payments for total loss claims to lien holders and vehicle owners.
  • Investigated and resolved claims to provide excellent service for customers and vendors.
  • Maintained knowledge of department practices and individual states' total loss paperwork requirements.
  • Ensured proper and professional claims documentation and communications.
  • Assumed additional responsibilities of addressing owner retention, alternate disposal, and aged inventory files.

Skills

  • Data entry
  • Filing, Copying, Faxing, Mail handling
  • Multi-line phone systems
  • Touch typing and 10 key (approx 75-80 wpm)
  • Transcribing, Proofreading/Editing
  • Reliability
  • Time Management
  • Adaptability and Flexibility
  • Attention to Detail
  • Self-starter
  • Effective Communication
  • Work well independently with minimal supervision
  • Able to learn new skills quickly
  • Problem-solving abilities
  • Organizational Skills
  • Teamwork and Collaboration
  • Familiar with HIPPA and confidentiality practices
  • Basic medical terminology
  • Active Listening
  • Improvement plan knowledge
  • Problem-Solving
  • Task Prioritization

References

References available upon request.

Timeline

Independent Contractor Insurance Transcriptionist

Allegis Transcription
04.2024 - Current

Arbitration Specialist

GEICO
06.2021 - 05.2024

Auto Damage Evaluator

GEICO
02.2017 - 06.2021

Salvage Training Coach

GEICO
03.2014 - 02.2017

Salvage Associate

GEICO
07.2012 - 03.2014
TIFFANY FLANDERS