Tegan Bragg
Springfield,MO
Summary
Dynamic and dedicated professional with a positive attitude and strong multitasking abilities. Proven track record in delivering exceptional customer service while ensuring compliance with sanitation standards. Quick learner adept at thriving in fast-paced environments, consistently enhancing operational efficiency and guest satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Food Service Worker
Chartwells Schools Dining Services
Nixa, MO
08.2025 - Current
- Ensured compliance with sanitation standards by regularly cleaning work areas and equipment.
- Collaborated with team members to ensure efficient service during peak dining hours.
- Prepared and served meals in compliance with dietary restrictions and preferences.
- Managed waste disposal and recycling efforts to promote environmental sustainability.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Security Officer
Event Services Group
Springfield, MO
09.2024 - Current
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Package Handler
FedEx
Springfield, MO
11.2024 - 03.2025
- Operated various equipment to facilitate efficient package handling and processing.
- Collaborated with team members to enhance workflow and optimize package delivery routes.
- Executed package sorting procedures to ensure accurate and timely distribution.
- Adapted quickly to changing workloads and prioritized tasks effectively.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- I left to further my education.
Customer Service Agent
Envoy Airlines
Springfield, MO
07.2024 - 09.2024
- Assisted customers with flight bookings and changes, ensuring compliance with airline policies.
- Resolved customer inquiries related to baggage handling, providing timely and accurate information.
- Supported team in maintaining high service standards through continuous training and feedback sessions.
- Managed customer complaints with professionalism, striving for resolutions that enhanced customer loyalty.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- I left to further my education.
Head Cashier
Rolla Public Schools
Rolla, MO
08.2022 - 05.2023
- Supervised cash handling procedures, ensuring compliance with school district policies and accuracy in transactions.
- Implemented new cash register management techniques, increasing efficiency during peak service hours.
- Monitored cash drawer balances, resolving discrepancies promptly to maintain financial integrity.
- Resolved customer complaints efficiently, fostering a positive relationship between the school and the community.
- Processed both cash and card purchases.
- I left to pursue a higher education.
Food Service Worker
McDonald's
Rolla, MO
04.2021 - 03.2022
- Handled cash transactions accurately while processing customer payments at the register.
- Conducted routine equipment maintenance checks to ensure proper functionality and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Improved dining experience by maintaining clean and organized eating area.
- I left to pursue better opportunities.
Education
No Degree - Elementary Education
Missouri State University
Springfield, Missouri, MO 08.2023 - Current
High School Diploma -
Rolla High School
Rolla, MO05-2022
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Fast-paced environment
Accomplishments
I was recognized as Magna Cum Laude for outstanding academic performance in High School. I was in band for six years. I volunteered at the firehouse my father worked at.
Certification
StateFoodSafety - Certificate of Training: Food Handler Course 2026
Timeline
Food Service Worker
Chartwells Schools Dining Services
08.2025 - Current
Package Handler
FedEx
11.2024 - 03.2025
Security Officer
Event Services Group
09.2024 - Current
Customer Service Agent
Envoy Airlines
07.2024 - 09.2024
No Degree - Elementary Education
Missouri State University
08.2023 - Current
Head Cashier
Rolla Public Schools
08.2022 - 05.2023
Food Service Worker
McDonald's
04.2021 - 03.2022
High School Diploma -
Rolla High School