Summary
Overview
Work History
Education
Skills
Summary - Experience
Willing To Travel
Personal Information
Timeline
Generic

TEGAN CARLSON

Sandy,UT

Summary

With over seven years of experience in the clerical medical field and more than ten years in customer service based positions, I bring a strong dedication to providing exceptional customer service. My ability to cultivate productive relationships, tackle complex issues, and foster customer loyalty sets me apart. I excel in strategic relationship and partnership building, actively listening to customers, creatively solving problems, and employing tact and diplomacy to find common ground and achieve mutually beneficial outcomes.

Overview

24
24
years of professional experience

Work History

Cosmetologist

Amber Rene Salon and Spa
02.2022 - Current
  • Specialized in hair cutting, coloring, and styling for all age groups.
  • Developed lasting connections with clients through relationship-building efforts.
  • Guided customers in adopting effective hair care routines.
  • Earned professional credentials through participation in specialized classes.
  • Became a color specialist, and received most color correction clients
  • Met all monthly/annual product sales required for all employees
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
  • Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
  • Used social media platforms to promote salon and services.

Cosmetologist

Salon Dante and Day Spa
06.2014 - 02.2022
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.

Benefits Specialist

Tall Tee Adminstrators
09.2012 - 05.2014
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
  • Enhanced understanding of benefit offerings with effective communication materials and presentations.
  • Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
  • Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
  • Coordinated with insurance companies to resolve disputes, ensuring employees received entitled benefits.
  • Provided accurate medical and dental coverage data through inbound call handling.
  • Oversaw and handled FSA, HRA, and HSA account operations.

Employee Service Representative

Areotek/ADP
09.2011 - 09.2012
  • Within a multi-client environment, provides world class service to client participants via telephone support
  • Service includes responding to benefit questions and resolving issues specific to each client's plan
  • Answers inbound telephone calls from employees and provide client support through the use of an online knowledge base and benefits administration system
  • Documents calls and issues in case management tool
  • Makes outbound calls to participants and other vendors
  • Types information in to system and creates necessary correspondence through email or other means
  • Provides information to carriers via fax or email for haste enrollments
  • Proficiency in using a PC and Microsoft applications
  • Ability to handle confidential matters and work with confidential data
  • Excellent communication skills - verbal, listening, and written
  • Excellent problem solving skills
  • Requires general knowledge of the organization, products, and/or services

Cosmetologist/Barber

Fletcher-Smith The Spa
02.2010 - 03.2010
  • Perform Hair Cutting, Hair Coloring, Hairstyling, Facial Waxing and any other Beauty Needs for Men, Women, and Children
  • Build and Obtain Long Term Clientele by building relationships and trust
  • Providing knowledge to clientele on hair care regimens
  • Selling hair care products
  • Attended a Pureology Class, the number one selling hair care products
  • Arrived to work early and stayed late everyday trying to build a clientele
  • Cleaned the salon, dusted product shelves, and helped other employees with their cleaning duties
  • Assisted other stylists with clients, such as washing, and styling
  • Worked only a short time at this high end salon, due to relocating to Bakersfield, CA

C3 Claims Specialist

Coventry HealthCare
02.2009 - 11.2009
  • Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting claim errors
  • Process manually submitted Medical, Dental, Vision, Prescription, and Dependent Care Claims for FSA, HSA, and HRA Accounts
  • Verify FSA Debit Card Transactions through Substantiation Letters
  • Followed IRS regulations to approve and deny claims
  • Use Multiple Computer Programs to Research Benefit Packages, Enrollment Verification, Account Balances, Other Processed Medical Claims, AR Accounts, and Returned Checks
  • Use Microsoft Excel to Create, and Update Spreadsheets
  • Use of Navigator, Inter-Office Email Linked to Customer Service, Enrollment, Group-Set Up, and Banking/Finance to Assist with Questions/Concerns for Inbound/Outgoing Calls
  • Received great reviews and compliments on every individual staff reports
  • Worked on many reports and charts
  • Worked and created many spreadsheets, charts, and graphs for upper management
  • Received a raise within the first six months for having excellent dependability, and for doing an excellent job

Cosmetologist/Barber

Salon Dante and Day Spa
11.2007 - 11.2009
  • Perform Hair Cutting, Hair Coloring, Hairstyling, Facial Waxing and any other Beauty Needs for Men, Women, and Children
  • Build and Obtain Long Term Clientele by building relationships and trust
  • Providing knowledge to clientele on hair care regimens
  • Selling hair care products
  • Attended numerous classes, such as color, cutting, and styling classes and received certification in all
  • Became a color specialist, and received most color correction clients
  • Met all monthly/annual product sales required for all employees

Cosmetologist/Barber

Exhale Hair Salon
01.2004 - 01.2007
  • Perform Hair Cutting, Hair Coloring, Hairstyling, Facial Waxing and any other Beauty Needs for Men, Women, and Children
  • Build and Obtain Long Term Clientele by building relationships and trust
  • Providing knowledge to clientele on hair care regimens
  • Selling hair care products
  • Worked the cash register, and credit card machine
  • Closed and open the salon, Balanced the cash register, made deposits at the bank
  • Schedule appointments for myself and all other stylists
  • Ordered products for the salon
  • Trusted with key to open and close the salon
  • Ran the salon alone on Sundays
  • Put together a promotional gift package to promote salon and bring in business
  • In a parade to promote business

Patient Access Representative

University of Utah Hospital
01.2001 - 01.2006
  • Obtain/Verify Medical Benefits and Obtain/Verify Medical Authorization through Multiple Insurance companies for Neurology, Bone Marrow Transplant, Sleep Therapy, and Other Outpatient Medical Clinics Using I-CD9 and CPT Codes
  • Obtain /Verify demographic and insurance information by contacting patients via phone
  • Called and reminded patients of scheduled appointments and co-pays required at time of visit
  • Faxed insurance companies personal medical records to obtain authorization of high dollar appointments
  • Answered high volume calls on a multi-line phone
  • Very first employee to receive Employee of the Month and sign the 'Pillar'
  • Participated in staff events, such as a cook off, and won for the best casserole which was featured in the department cookbook, which was sold to raise money for charity
  • Chosen to work personally with a Neurologist to help provide authorization requirements for the new Alzheimer’s Clinic
  • Attended many computer classes to be current with all programs, and received certification in all

Education

Cosmetology/Barber License -

Sherman Kendall’s Academy of Beauty Arts and Sciences
Sugarhouse, UT
04.2004

Diploma -

Jordan High School
Sandy, UT
01.1999

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Professionalism and ethics
  • Sanitation practices
  • Social media promotion
  • Decision-making

Summary - Experience

Seven years’ experience in Clerical Medical Field., Over ten year’s experience in Customer Service Based Positions., An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty., Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Willing To Travel

up to 25%

Personal Information

Willing To Relocate: True

Timeline

Cosmetologist

Amber Rene Salon and Spa
02.2022 - Current

Cosmetologist

Salon Dante and Day Spa
06.2014 - 02.2022

Benefits Specialist

Tall Tee Adminstrators
09.2012 - 05.2014

Employee Service Representative

Areotek/ADP
09.2011 - 09.2012

Cosmetologist/Barber

Fletcher-Smith The Spa
02.2010 - 03.2010

C3 Claims Specialist

Coventry HealthCare
02.2009 - 11.2009

Cosmetologist/Barber

Salon Dante and Day Spa
11.2007 - 11.2009

Cosmetologist/Barber

Exhale Hair Salon
01.2004 - 01.2007

Patient Access Representative

University of Utah Hospital
01.2001 - 01.2006

Cosmetology/Barber License -

Sherman Kendall’s Academy of Beauty Arts and Sciences

Diploma -

Jordan High School

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TEGAN CARLSON