Tegan Reese

Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

• Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
• Prepared written opinions or decisions regarding cases.
• Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
• Researched and analyzed individual parties' positions to understand dispute background.
• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Resolved concerns with products or services to help with retention and drive sales.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Maintained and managed customer files and databases.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Handled customer inquiries and suggestions courteously and professionally.

• Maintained personnel records and updated internal databases to support document management.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Entered and maintained departmental records in company database.
• Coordinated with human resources department to handle payroll and personnel databases.
• Managed company schedule to coordinate calendar and arrange travel.
• Targeted new customers to grow geographic reach and increase revenue.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.

• Maintained compliance with health code standards.
• Determined and implemented appropriate productivity, quality and service goals.
• Purchased new inventory according to expected regular and holiday demand.
• Completed cycle counts and monthly inventory.
• Trained and led team of 6 department team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Monitored cash drawers in 30 checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping and security.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Maintained strong customer relations and effective customer service standards.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Coached employees through day-to-day work and complex problems.
• Prepared weekly employee work schedules to meet operational needs.
• Evaluated employee performance and made recommendations for improvements.
• Motivated employees to perform at peak productivity with morale-boosting programs.

• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Monitored budget and expenditures, keeping facility within budget.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Partnered across departments to run smooth, professional events and activities.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.

• Analyzed and improved performance across zone using sales metrics and performance reports.
• Developed reports of zone performance and presented data to upper management.
• Increased profit margin 15% through inventory control, cost control and increased route productivity.
• Considered and approved policies to support company initiatives and overall performance.
• Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for company.
• Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Trained team members in successful strategies to meet operational and sales targets.

• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
• Inspected inventory to identify shortages and maintain consistent inventory.
• Conducted daily inventory counts and verified accuracy of product levels.
• Contributed to development of new systems and stocking procedures to improve overall stock organization and management.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Maintained neat, organized stockroom free of hazards.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.

• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Performed key tasks to promote inviting grocery store appearance.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
• Prepared annual budgets with controls to prevent overages.
• Evaluated suppliers to maintain cost controls and improve operations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.

• Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
• Managed team of 6 associates in cosmetics department to achieve and maintain highest standards of customer service.
• Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained accurate inventory and sales records for department.
• Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
• Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.

• Loaded packages onto pallets and into staging areas as directed.
• Handled packages with care while transporting from truck to loading dock.
• Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
• Used barcode scanners and other technology to track and document cargo information.
• Adhered to company safety protocols and complied with OSHA standards.
• Unloaded packages with care and placed in proper staging area.
• Kept facilities clean and organized to promote safe work environments and avoid injuries.
• Operated pallet jacks and forklifts to aid in safe transport of heavy items.
• Maintained organized work area by storing equipment safely and properly.
• Assisted other team members in navigating large loads.