Tegan Robins
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chicago Transit Authority, CTA
Chicago, IL
10.2015 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Representative
Mcgrath City Hyundai
Chicago, IL
01.2014 - 10.2015
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained and managed customer files and databases.
- Navigated multiple computer systems and applications to find information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted call-in customers with questions and orders.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Associate
Walmart
Chicago, IL
08.2011 - 12.2013
- Monitored customer feedback and made adjustments to improve service quality.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Assisted customers in making informed purchase choices and selecting products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Attended to customer complaints and processed product return or replacement requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Education
Associate of Arts - Business Economics
Olive Harvey College
Chicago, IL05.2023
Certificate - Real Estate
Colibri Real Estate
11.2022
High School Diploma -
Austin Community Academy High School
Chicago, IL06.2007
Skills
- Report Transcription
- Order Fulfillment
- Account Management
- Microsoft Word
- Customer Relations
- Typing Proficiency
- Oracle PeopleSoft
- Cultural Sensitivity
- Conflict Resolution
- CRM Software
Reference
Available upon request
Timeline
Customer Service Representative
Chicago Transit Authority, CTA
10.2015 - 11.2022
Customer Care Representative
Mcgrath City Hyundai
01.2014 - 10.2015
Customer Service Associate
Walmart
08.2011 - 12.2013
Associate of Arts - Business Economics
Olive Harvey College
Certificate - Real Estate
Colibri Real Estate
High School Diploma -
Austin Community Academy High School