Tegan Robins
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chicago Transit Authority, CTA
10.2015 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Representative
Mcgrath City Hyundai
01.2014 - 10.2015
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained and managed customer files and databases.
- Navigated multiple computer systems and applications to find information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted call-in customers with questions and orders.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Associate
Walmart
08.2011 - 12.2013
- Monitored customer feedback and made adjustments to improve service quality.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Assisted customers in making informed purchase choices and selecting products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Attended to customer complaints and processed product return or replacement requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Education
Associate of Arts - Business Economics
Olive Harvey College
Chicago, IL05.2023
Certificate - Real Estate
Colibri Real Estate
11.2022
High School Diploma -
Austin Community Academy High School
Chicago, IL06.2007
Skills
- Report Transcription
- Order Fulfillment
- Account Management
- Microsoft Word
- Customer Relations
- Typing Proficiency
- Oracle PeopleSoft
- Cultural Sensitivity
- Conflict Resolution
- CRM Software
Reference
Available upon request
Timeline
Customer Service Representative
Chicago Transit Authority, CTA
10.2015 - 11.2022
Customer Care Representative
Mcgrath City Hyundai
01.2014 - 10.2015
Customer Service Associate
Walmart
08.2011 - 12.2013
Associate of Arts - Business Economics
Olive Harvey College
Certificate - Real Estate
Colibri Real Estate
High School Diploma -
Austin Community Academy High School
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