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Tegene Metagesha
Automotive Technician
Ellicott City,Maryland
Summary
Experienced Automotive Technician with over 16 years in vehicle diagnostics and repair. Skilled in utilizing diagnostic tools and enhancing customer relationships. Maryland state safety inspector committed to optimizing service efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Automotive Technician
CarMax
Ellicott City, Maryland
08.2009 - 08.2026
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Collaborated with team members to streamline service workflows and enhance efficiency.
- Communicated repair needs clearly to customers, providing detailed explanations of services.
- Utilized electronic work order systems to track service progress and customer records.
- Trained junior technicians on best practices for vehicle repairs and customer service.
- Maintained a clean and organized work environment to ensure safety standards were met.
- Resolved customer complaints effectively, fostering positive relationships with clients.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Conducted tests on key automotive systems including brakes and engine performance to ensure functionality.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Used various shop equipment with a focus on safety and operational efficiency.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Evaluated, repaired and aligned vehicle suspensions.
- Adhered strictly to company policies concerning quality control standards.
Store Manager
7-11 Convenience Store
Takoma Park, Maryland
04.2006 - 07.2009
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to enhance customer service and efficiency.
- Developed and implemented merchandising strategies to improve product visibility.
- Oversaw inventory management, including ordering and stock control processes.
- Maintained store appearance by organizing displays and ensuring cleanliness standards.
- Handled cash management, including deposits and daily reconciliation processes.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with corporate teams to execute promotional campaigns effectively.
- Recruited and trained new employees to ensure effective onboarding and performance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed weekly work schedules for store personnel to optimize staffing and coverage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Executed daily banking activities, including processing deposits and withdrawals with accuracy.
- Monitored inventory levels and placed orders to restock shelves.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Automotive Technology - Automotive Technician
Lincoln Technical Institute
Columbia, MD07-2009
Skills
- Vehicle repair
- Diagnostic equipment
- Braking system assessment
- Engine rebuilding
- Suspension alignment
- Air conditioning diagnostics
- Customer service excellence
Timeline
Automotive Technician
CarMax
08.2009 - 08.2026
Store Manager
7-11 Convenience Store
04.2006 - 07.2009
Automotive Technology - Automotive Technician
Lincoln Technical Institute