Summary
Overview
Work History
Education
Skills
Timeline
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Tehani Lau

Kailua-Kona,HI

Summary

Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

12
12
years of professional experience

Work History

Childcare Provider

Watch Me Day Care
06.2017 - 06.2019
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Patient Access Service Representative

Straub Clinic And Hospital
09.2007 - 06.2017
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Education

Associate of Arts - Hawaiian Pacific Studies

Windward Community College
Kaneohe, HI
12.2022

Skills

  • Strategy Management
  • Daily Living Skills Instruction
  • Registration Requirements
  • Patient Admitting
  • Demographics Information
  • Chart Pulling
  • Word Processing
  • 50 WPM Typing Speed
  • Clinical Data Entry
  • Multi-Line Telephone Systems
  • Medical Transcription

Timeline

Childcare Provider

Watch Me Day Care
06.2017 - 06.2019

Patient Access Service Representative

Straub Clinic And Hospital
09.2007 - 06.2017

Associate of Arts - Hawaiian Pacific Studies

Windward Community College

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Tehani Lau